Field Coordinator
NielsenIQ
The Field Interviewer is responsible for conducting respondent interviews accurately and in a professional manner. Nielsen data collection methods vary by country and project but include Face-to-Face or Telephone interviews. Field Interviewers must follow standard procedures at all times and adhere to specified project requirements and timing.
Project Management:
Conduct interviews in a professional manner and record respondent information and responses accurately
Understand the requirements of each assigned project including the questionnaire, survey method and support forms
Execute interviews according to Nielsen standards and project requirements
Comply with all confidentiality and security requirements
Make proper introductions when contacting/screening people for a project
Read the questionnaire script exactly as written
Ensure all responses and outcomes are recorded truthfully and accurately
Make every effort to achieve and adhere to assigned project quotas
Ensure interviewing starts and finishes on the specified dates to meet delivery schedules
Carry out all interviews during the standard hours of interviewing
Return all survey materials to the Field Supervisor at the end of a project (or as requested)
Respond to queries in a timely manner
Face-to-Face interviews: Ensure ID badge is current and displayed at all times
Computer Assisted Personal Interviews (CAPI): Fully understand how to use and care for the mobile device, including maintaining a usable battery level and syncing the data after interviewing (or as requested)
General:
Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen
Dress appropriately for the interviewing environment
Foster honest, two-way communication with End to End Coordinators and Field Supervisors, as well as with other project resources and teams
Communicate the following to Field Supervisor in timely and objective manner:
Concerns regarding training and/or project requirements
Non-project related queries/issues of concern
Work-related incidents, including security incidents
Accurately estimate time, expenses, KMs/mileage, etc.
Basic understanding of the field interview process; previous interviewing experience would be an advantage
Strong communication; good “people skills” and a pleasant manner
Organized and reliable; strong work ethic and highly motivated
Detail-oriented; able to easily follow project instructions and field procedures
Thorough understanding of the related Nielsen SOPs and fieldwork standards
Good command of local language-Arabic; English (verbal & written) would be an advantage
Clean, professional appearance with a clear speaking voice
For CAPI/CATI Interviewers: Computer literacy and accurate keyboard skills
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