Residencial Concierge St Regis Residences Financial Center

Description

POSITION SUMMARY

• Respond to Residence owners and their guests requests for visitor information special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather summarize and provide information to Residence owners and their guests about the property and the surrounding area amenities including special events and activities.
• Announce all visitors contractors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
• Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bell person Housekeeping) as necessary to resolve call request or problem.
• Understand and assist with owners reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
• Report any incidents accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all Residence owners and their guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation.
• Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

CR Responsibilities

• Work hand in hand with the appointed Community Management Company (Strata) to ensure aligned and efficient community operations.
• Operate in compliance with community rules by-laws and governance structures applicable to residential properties.
• Deliver services with a resident-first mindset focused on long-term relationships rather than transient guest experiences.
• Maintain the highest standards of confidentiality and discretion recognizing the private nature of residential living.
• Adapt service delivery and operational decision-making to the specific needs of a residential environment distinct from hotel operations.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.