Server Admin L2/3

Job Description:

Account Manager – Web Hosting Company

Working Hours: Sun-Thu 9am-6pm.

Probation period: 6 months

Duties and Responsibilities:

• The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
• Responsible for the daily operations of the technical support helpdesk (ticket system)
• Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
• Manage customers’ accounts through the internal web system (WHMCS)
• Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
• Have the knowledge and understanding of how Linux/Windows web servers are run
• Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
• Understand basic SSH commands & RDP tools
• Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
• Ability to security harden, tweak and analyze server issues
• Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
• Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
• Ability to setup shared, VPS, Cloud and dedicated hosting packages
• Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
• Understanding of common software such as Wordpress, Joomla, email marketing, etc
• Be responsible for the full technical operations of all servers and systems in the company
• Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
• Consult & suggest to the management on new tools, software and hardware available in the market.

Knowledge, Skills and Abilities required:

• Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file
• Superior knowledge of CentOS, Ubunto, Windows, etc
• Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc
• Cloud experience to setup, load balance, geo balance, failover setup, etc
• Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.
• Experience working in a web hosting company
• Strong interpersonal and communication skills.
• Strong analytical and problem solving skills under pressure.
• Knowledge of customer service standards and procedures.
• Ability to create, compose, and edit written materials – technical knowledge base for customers.
• Strong English (both spoken and written). Arabic and other languages are a bonus.

Bonus/Extra Skills:

• Graphic Design skills
• A minimum of 1 years in e-commerce, website design, basic programming
• Experience in php, html5, mysql, asp, .net and mssql
• Prior experience in IT customer support, hosting companies.
• Entrepreneur spirit

Note: Training will be provided during the first month

What do you get in Return:

• Work in one of the largest and fastest growing web hosting and domain registrar company in UAE – started as a startup by passionate entrepreneurs who run the business on daily basis
• Be a part of a reputable and respected, award winning web hosting/domain registrar in the region
• Participate with the management in trade shows, exhibitions and travel (Europe, USA)
• Unique freedom to work anytime, from any location and wear shorts and flip flops to work
• Serve some of the largest customers in the UAE from government, realestate and high profile businesses
• Become a share/equity holder in the company if you bring your ideas/business, etc
• No formal employer/employee relationship – we are all friends sharing the same passion
• Market based salary package with frequent bonuses
• High growth rate if you prove yourself within 1-2 years
• UAE Residence Visa
• 1 Month yearly holiday
• Annual Return ticket to home
• Health Card