Royal Service Agent

• Respond to all guest requests in a timely and professional manner

• Coordinate and relay guest requests using the Royal Service system

• Monitor update and manage requests within the Royal Service platform

• Ensure all logged requests are tracked actioned and closed in accordance with hotel standards

• Provide accurate information regarding hotel facilities services and amenities

• Actively promote hotel outlets including restaurants and other facilities

• Build and maintain strong working relationships with all departments particularly Housekeeping Front Office and Engineering

• Record all guest interactions accurately and follow up within the established service timelines

• Maintain clear and effective communication within the Royal Service team and across departments

• Support guests with in-room communication tools and ensure proper setup and functionality

• Receive manage and distribute voice messages faxes and written correspondence for guests

• Demonstrate full knowledge of hotel emergency procedures and act accordingly

• Uphold health safety and security standards to maintain a safe working environment

Qualifications :

• Fluency in English required (verbal & written)
• Strong telephone skills
• Excellent telephone manners telephone voice
• Strong typing and clerical skills organized and detail oriented
• Strong interpersonal skills and English communication skills
• A hospitality diploma is an asset
• Knowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows MS Office Suite an asset
• Prior experience in customer service an asset
• A passion for guest service
• Excellent team spirit
• Ability to handle many conflicting priorities at any given time
• Able to work well under pressure
• Must be willing to work shifts (incl. Night shifts)
• Knowledge of a third language an asset

Remote Work :

No

Employment Type :

Full-time