Guest Service Agent

First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception check in / out cashiering foreign exchange and assisting guest with inquiries.

Welcomes guests and takes care of them from their arrival through to departure  

Maintain cashier float and ensure accurate daily report of all money received

Contributes to guests permanent satisfaction by providing high quality services throughout their stay
Helps meet the departments quantitative targets through his/her sales efforts

Helps encourage guest loyalty by developing friendly personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests needs and takes them into consideration
Deals swiftly efficiently and sensitively to guest complaints and follows through

Ensure front desk work area is kept clean and in an orderly state at all time.

Qualifications :

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English ; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
•  Relevant experience is a must with in Hotel industry.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time