Community Lead

Who we are

At Stella Stays were not just another hospitality brand - were building the future of living. Weve reimagined what it means to feel at home creating tech-driven beautifully designed spaces that people actually want to live in whether for a few days or a few months.

We started in 2019 with a bold vision and in just a few years we became leaders in the space disrupting traditional hospitality with a fresh forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online ready for instant move-in and packed with everything from high-speed WiFi to world class amenities. No paperwork no hassle - just modern effortless living.

Behind this vision is a team of ambitious fast moving people who thrive in a high-growth environment. We think big move fast and build whats never been built before - together.

If youre looking for a place where you can make things happen grow your career and be part of something truly game-changing youve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays you will:

We are looking for a proactive and enthusiastic Community lead to bring our building to life by creating memorable experiences for guests and tenants. As the first point of contact you will foster a welcoming atmosphere build a strong sense of community oversee the presentation and aesthetics of shared spaces and coordinate with internal teams to ensure a seamless day-to-day experience. If you enjoy connecting people delivering outstanding hospitality and creating spaces where communities thrive wed love to hear from you.

Responsibilities:

• Welcome guests tenants and visitors with a warm and professional approach.
  

• You will be the primary point of contact for guest inquiries and tenant support.
  

• Create memorable experiences that enhance satisfaction and community spirit.
  

• Organize community engagement activities networking events and wellness initiatives that encourage interaction among building users.
  

• Maintain the buildings aesthetics by ensuring all common areas are clean organized and visually appealing.
  

• Conduct regular inspections to ensure facilities meet high standards of quality and presentation.
  

• Daily walkthroughs of the property to ensure all spaces are guest-ready visually aligned with brand standards and maintained to a high aesthetic quality.
  

• Drive a strong sense of community by engaging with guests understanding their needs and proactively enhancing their overall experience.
  

• Monitor service quality across all touchpoints ensuring consistency in cleanliness presentation and hospitality standards
  

• Plan and execute community activities guest engagement initiatives and in-building experiences that foster connection and belonging.
  

• Support coordination of incoming requests communications and basic administrative tasks related to building operations.
  

• Champion the overall atmosphere of the building ensuring it feels vibrant connected and thoughtfully curated at all times.
  

Qualifications:

• Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
  

• 1-3 years of experience in community management customer experience property management preferably in the hospitality industry.
  

• Strong organizational and multitasking abilities with attention to detail.
  

• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
  

• Proficient in using property management systems and other relevant software.
  

• Ability to work independently and make sound decisions in a fast-paced environment.
  

Requirements

• Friendly approachable and naturally positive.
  

• Passionate about creating outstanding guest experiences.
  

• Highly attentive to detail especially regarding cleanliness and aesthetics.
  

• A relationship builder who enjoys bringing people together.
  

• Proactive resourceful and solution-oriented.
  

• Professional reliable and takes pride in maintaining high standards.
  

• Comfortable engaging with people from diverse backgrounds and cultures.
  

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management