Property Sommelier and Beverage Ambassador

Description

JOBSUMMARY Enhances the luxury wine & beverage experience. Supports brand positioning through curated wine narratives and elevated guest engagement across venues. Key focus areas: VNTG Prime68 Wine curation team education VIP wine service supplier partnerships and signature tasting events. Determines training needed to accomplish goals then implements plan. SCOPE/BUSINESSCONTEXT

• AFull-TimepositionbasedatJWMarriottMarquisDubai.
• NumberofDirectReportsBasedonoperations
• TitlesofDirectReportsBasedonoperations

CANDIDATEPROFILE

Experience:

• Minimumof2-yearexperienceofasimilarpositionwithinafivestarhotel

EducationorCertification

• HighschooldiplomaorGED;4years experienceinthefoodandbeverageculinaryorrelatedprofessionalarea.

OR

• 2yeardegreefromanaccrediteduniversityinFoodServiceManagementHotelandRestaurantManagementHospitalityBusinessAdministrationorrelatedmajor;2years experienceinthefoodandbeverageculinaryorrelatedprofessionalarea.

CORE WORK ACTIVITIES

Curating the Wine & Beverage Program

• Design and maintain an expertly balanced wine list reflecting global selections vintages and local pairings.
• Source unique and premium wines that align with the propertys brand and culinary offerings.
• Develop beverage menus (wine sake non-alcoholic digestifs) with a focus on quality storytelling and guest appeal.

Wine Pairing and Culinary Integration

• Collaborate closely with chefs to develop thoughtful and seasonal food & wine pairings.
• Provide pairing recommendations for la carte and tasting menus.
• Elevate the dining experience through harmonized beverage journeys.

Guest Engagement & Personalized Service

• Actively engage with guests to recommend present and serve wines with deep knowledge and passion.
• Offer bespoke recommendations based on guest preferences and occasions.
• Lead tableside wine service decanting rituals and storytelling that enhances the luxury experience.

Staff Education & Training

• Train restaurant bar and room service teams on wine knowledge tasting techniques and service etiquette.
• Conduct regular workshops and blind tastings to raise service standards.
• Create a wine culture that empowers staff to speak confidently and passionately.

Inventory Cellar Management & Cost Control

• Oversee wine cellar organization stock rotation and optimal storage conditions.
• Maintain accurate inventory records monitor pour cost and manage wine budget efficiently.
• Implement systems for tracking consumption and minimizing waste.

Hosting Tastings & Signature Experiences

• Design and lead wine tastings masterclasses vineyard-themed events and exclusive guest experiences.
• Create VIP wine-pairing dinners or curated flight offerings to enhance guest engagement.
• Promote the property as a wine destination through experience-driven storytelling.

Beverage Brand Representation

• Act as the face of the propertys wine and beverage philosophy internally and externally.
• Represent the property at wine events sommelier competitions and media opportunities.
• Build relationships with wineries importers and distributors to access rare or exclusive products.

Upholding Service Standards & Forbes Readiness

• Ensure all wine service meets Forbes LQA or brand luxury standards.
• Create rituals of service that align with 5-star expectations (e.g. label presentation tasting protocols).
• Conduct internal audits and training to prepare for quality assurance evaluations.
  • AdaptabilityDevelopsstrategiesandidentifiesresourcestoimplementandmanagechange;modelsflexibilityinadjustingpriorities;andcommunicatestheneedforchangeinapositivewaythatencouragescommitment.

MANAGEMENTCOMPETENCIES

LEADERSHIP

• Communication-Activelylistensandusesappropriatecommunicationstylestodelivercomplexinformationinaclearconcisewayandinfluencesotherstoacceptapointofviewgainconsensusortakeaction.
• ProblemSolvingandDecisionMaking-Modelsandsetsexpectationsforsolvingcomplexproblemscollectingandcomparinginformationtoevaluatealternativesconsideringtheirpotentialimpactbeforemakingdecisionsinvolvingotherstogainagreementandsupportandguidingotherstoimplementsolutions.
• ProfessionalDemeanor-Exhibitsbehavioralstylesthatconveyconfidenceandcommandrespectfromothers;makesagoodfirstimpressionandrepresentsthecompanyinalignmentwithitsvalues.

MANAGINGEXECUTION

• BuildingandContributingtoTeams-Leadsandparticipatesasamemberofateamtomovetheteamtowardthecompletionofcommongoalswhilefosteringcohesionandcollaborationamongteammembers
• DrivingforResults-Focusesandguidesothersinaccomplishingworkobjectives.
• PlanningandOrganizing-Gathersinformationandresourcesrequiredtosetaplanofactionforself-and/orothers;prioritizesandarrangesworkrequirementsself-and/orotherstoaccomplishgoalsandensureworkiscompleted

BUILDINGRELATIONSHIPS

• CoworkerRelationships-Developsandusescollaborativerelationshipstofacilitatetheaccomplishmentofworkgoals.
• CustomerRelationships-Developsandsustainsrelationshipsbasedonanunderstandingofcustomerneedsandactionsconsistentwiththecompanysservicestandards.
• GlobalMindset-Supportsemployeesandbusinesspartnerswithdiversestylesabilitiesmotivationsand/orculturalperspectives;utilizesdifferencestodriveinnovationengagementandenhancebusinessresults;andensuresemployeesaregiventheopportunitytocontributetotheirfullpotential.

GENERATINGTALENTANDORGANIZATIONALCAPABILITY

• OrganizationalCapability-Evaluatesandadaptsthestructureoforganizationalunitsjobsandworkprocessestobestfittheneedsand/orsupportthegoalsofanorganizationalunit.
• TalentManagement-Providesguidanceandfeedbacktohelpindividualsdevelopandstrengthenskillsandabilitiesneededtoaccomplishworkobjectives.

LEARNINGANDAPPLYINGPROFESSIONALEXPERTISE

• AppliedLearning-Seeksandmakesthemostoflearningopportunitiestoimproveperformanceofself-and/orothers.
• BusinessAcumen-Understandsandutilizesbusinessinformation()tomanageeverydayoperationsandgenerateinnovativesolutionstoapproachbusinessandadministrativechallenges.
• TechnicalAcumen-Understandsandutilizesprofessionalskillsandknowledgeinaspecificfunctionalareatoconductandmanageeverydaybusinessoperationsandgenerateinnovativesolutionstoapproachfunction-specificworkchallenges.
• BasicCompetencies-Fundamentalcompetenciesrequiredforaccomplishingbasicworkactivities.
  • BasicComputerSkills-Usesbasiccomputerhardwareandsoftware(.).
  • MathematicalReasoning-Demonstratesabilitytoaddsubtractmultiplyordividequicklycorrectlyandinawaythatallowsonetosolvework-relatedissues.
  • OralComprehension-Demonstratesabilitytolistentoandunderstandinformationandideaspresentedthroughspokenwordsandsentences.
  • ReadingComprehension-Demonstratesunderstandingofwrittensentencesandparagraphsinwork-relateddocuments.
  • Writing-Communicateseffectivelyinwritingasappropriatefortheneedsoftheaudience.
  • ReadingComprehension-Demonstratesunderstandingofwrittensentencesandparagraphsinwork-relateddocuments.
  • Writing-Communicateseffectivelyinwritingasappropriate fortheneedsoftheaudience.

OTHER

SafetyandSecurity

• Reportworkrelatedaccidentsorotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
• Followcompanyanddepartmentsafetyandsecuritypoliciesandprocedurestoensureacleansafeandsecureenvironment.
• NotifyLossPrevention/Securityofanyguestreportsoftheft.

PoliciesandProcedures

• Followcompanyhotelanddepartmentpoliciesandprocedures.
• FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesandprocedures
• Protecttheprivacyandsecurityofguestsandcoworkers.
• Maintainconfidentialityofproprietarymaterialsandinformation.
• Ensureuniformnametagsandpersonalappearancearecleanhygienicprofessionalandincompliancewithcompanypoliciesandprocedures.
• Protectcompanytoolsequipmentmachinesorotherassetsinaccordancewithcompanypoliciesandprocedures.
• PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
• Workinghoursasrequiredtodoyourjobbutnormallynotlessthan48hoursperweek.

GuestRelations

• Activelylistenandrespondpositivelytoguestquestionsconcernsandrequestsusingbrandorpropertyspecificprocess()toresolveissuesdelightandbuildtrust.
• Assistotheremployeestoensurepropercoverageandpromptguestservice.
• Anticipateguestsserviceneedsincludingaskingquestionsofgueststobetterunderstandtheirneedsandwatching/listeningtoguestpreferencesandactingonthemwheneverpossible.
• Addressguestsserviceneedsinaprofessionalpositiveandtimelymanner.
• Engageguestsinconversationregardingtheirstaypropertyservicesandareaattractions/offerings.
• Thankguestswithgenuineappreciationandprovideafondfarewell.
• Welcomeandacknowledgeeachandeveryguestwithasmileeyecontactandafriendlyverbalgreetingusingtheguestsnamewhenpossible.
• Supplyguests/residentswithdirectionsandinformationregardingpropertyamenitiesservicesandhoursofoperationandlocalareasofinterestandactivities.

Communication

• Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3ringsansweringwithasmileinonesvoiceusingthecallersnametransferringcallstoappropriateperson/departmentrequestingpermissionbeforeplacingthecalleronholdtakingandrelayingmessagesandallowingthecallertoendthecall.
• Speaktoguestsandco-workersusingclearappropriateandprofessionallanguage.
• Talkwithandlistentootheremployeestoeffectivelyexchangeinformation.

WorkingwithOthers

• Supportallco-workersandtreatthemwithdignityandrespect.
• Handlesensitiveissueswithemployeesand/.
• Partnerwithandassistotherstopromoteanenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

• .

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.