Admissions Assistant

Admissions Assistant

We are currently recruiting for an Admissions Assistant to join our central Admissions team. The role will be based in our regional hub in Media City.

About us

Cognita is a global educational organization, operating a diverse network of exceptional schools across the world. In the UAE, Cognita is proud to lead the Repton Family of Schools, which includes Repton Dubai, Repton Al Barsha, and Repton Abu Dhabi. These schools deliver outstanding British curriculum education. Complementing the schools, Cognita also oversees Dovecote nurseries, with 2 nurseries across the UAE, providing a strong foundation for early years education.

Job Purpose

The Admissions Assistant is a key player in the success of the admissions enrolment process and performs in close contact with both prospective/existing Parents and the School Admissions Team personnel. The main objective of the role is to convert parent enquiries into enrolled students through the delivery of excellent Customer Service; and support a reduction in the number of withdrawals for the following academic year.

Main duties and responsibilities

• Respond within pre-set SLA’s to all incoming enquiries by telephone or email
• Provide accurate information to prospective parents regarding the prospective school, and promote the school’s USP’s
• Build a relationship with prospective parents based on trust and transparency to make them feel comfortable with the process
• With training provided, use open questions to identify buying motives and specific areas of interest to the parents on which to promote the school as the correct choice
• Co‑ordinate between the school admission teams and parents to book prospective clients onto tours and student assessments
• Maintain communication with parents throughout the admissions process
• With training provided, be confident with objection handling and respond to issues in a professional and service‑oriented manner
• Ensure the CRM system is up to date with details of all correspondence and that every enquiry is logged
• Use diary functions to follow up with parents within the agreed workflow SLA’s
• Occasionally attend open days and events both within normal working hours and at weekends to support school Admissions teams as required
• Escalate issues to Line Manager for resolution

Qualifications

• A Bachelor’s degree in Marketing/ Public Relations/ Business Administration or any other related field; or can demonstrate a commensurate level of practical experience in a similar role
• Excellent MS Office skills (Word/XL/PowerPoint) are required

Technical Skills

• Strong background in Sales and/or Business Development, Relationship Management and Customer Service
• Experience using Customer Relationship Management (CRM) software systems
• Expert technical ability in MS Office, and ability to quickly learn and utilise databases and other administrative programmes
• Excellent written and verbal communication skills

Non-Technical Skills

• Solution‑oriented and target‑driven self‑starter with excellent communication and English language skills.
• Strong track record in meeting conflicting deadlines while working under pressure.
• Must be pro‑active, resourceful, and able to pay strong attention to details and be able to work both independently and within the team environment.
• Strong interpersonal and expectation management skills, displaying tact, diplomacy, sensitivity and confidentiality.
• Previous experience in sales and/or account management, including managing multi‑stakeholder relationships.
• Promote the organization’s vision and ethos at all times both inside and outside work.
• Ability to work reasonable flexible hours as required by operational commitments.

Cognita is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, volunteers, and third parties to share this commitment. Safer recruitment practices and pre‑employment background checks are required before any appointment is confirmed.