Assistant Spa Manager

Description

START YOUR JOURNEY WITH US

Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past
Welcome to Al Maha a Luxury Collection Desert Resort & Spa a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.

Here every sunrise paints the sands in gold and every moment invites you to slow down and reconnect with nature with purpose and with yourself.
Among lush palm groves and desert wildlife our 42 private pool villas offer a world apart a place where luxury feels natural and authenticity breathes in every detail from handcrafted interiors to views that blur the line between sky and earth.

Our story is one of heritage passion and belonging and now it could be yours too.
Join a team that brings the spirit of Arabia to life crafting experiences as unforgettable as the desert itself.

LOVE WHAT YOU DO EVEN MORE

At Marriott we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha youll become part of a close-knit family that values passion purpose and pride in what we do.

Were looking for talented and dedicated individuals to join our team and in return we offer you the following:

• A career with limitless horizons from the golden dunes of Al Maha to over 8000 Marriott hotels worldwide where new opportunities await.
• Professional growth and mentorship guided by some of the regions most accomplished hoteliers.
• Competitive salary and benefits including on-property accommodation and full-board meals.
• Exclusive Marriott privileges discounted stays and dining plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools resources and support you need to excel every day.

OUR EXPECTATIONS FROM THE ROLE:

The following are specific responsibilities and contributions critical to the successful performance of the position

• Monitor and stick to time schedule to stay on schedule throughout the day.
• Escort guests to and from treatment rooms.
• Assess guest needs and inquire about contraindications (e.g. allergies high blood pressure pregnancy) before beginning service.
• Check with guest to promote continued comfort throughout service (e.g. comfortable temperature amount of pressure).
• Provide massage services to guests using props (e.g. rain sticks hot stones) and/or products (e.g. oils gels lotions).
• Provide body treatments to guests using body scrubs wraps and/or hydrotherapy.
• Offer guests amenities such as water juice or heated neck pillows.
• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date where applicable.
• Keep current with techniques and modalities related to field of work.
• Maintain current skills and licensure in service area as per regional requirements.
• Arrange workstation treatment room and/or drapes to promote guest comfort and safety.
• Check computer or reservation center for updates and changes to schedule regularly throughout the day.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists leading up to and including stopping a treatment or service and informing supervisor/manager.
• Assist to maintain and develop client database.
• Assist to maintain guest history files on all existing guests and create files for new guests.
• Review all upcoming appointments and treatments.
• Demonstrate knowledge of current trends in spa industry.
• Maintain basic Spa knowledge of the following: Spa operating hours spa menu location pricing fees and charges for all spa services that the massage therapist performs and check-in and check-out procedures.
• Maintain knowledge of retail brands services and special promotions available in the Spa.
• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
• Promote and sell spa services including retail offerings related to the Spa.
• To assist in manning the lobby Spa promotional desk and Recreation desk when available
• Follow Saray Spa treatment standards and ensure consistency at all times
• Assist in maintaining supplies and equipment inventories within budget.
• Assist in maintaining cleanliness of spa and related areas and equipment.
• To be trained and assist in spa booking process including Spa Soft and Micros
• Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free
• Assist in marketing and selling the spa at the pool deck lobby desk and Executive Lounge as required
• As the hotel operates 24 hours 7 days a week any reasonable requests by your managers must be honored including schedule changes.

In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager