IT SpecialistJob Template

Job Overview:

The IT Support Specialist maintains business productivity by resolving technical issues for on-site and remote users. This role manages attendance systems ensures IT policy compliance and leads AI-driven projects to automate manual workflows. You will balance proactive hardware/software maintenance with digital innovation to optimize costs and enhance operational efficiency.

Key Responsibilities:

• Providing IT assistance to both internal office users and remote employees

• Training end-users on hardware functionality and software programs

• Knowledge of Firewalls Network Printers and Wi-Fi access points

• Knowledge in Google Workspace Outlook Windows and MacOS

• Perform daily audits of attendance logs to identify and resolve discrepancies

• Generating weekly/monthly attendance compliance reports and identifying patterns of recurring technical issues that

• affect clock-in/out

• Having experience in CCTV and Access control systems

• Manage the lifecycle of staff credentials including biometric registration ID card issuance

• Act as the internal "AI Champion" by providing training on AI tools to improve departmental productivity.

• Monitoring hardware software and system performance metrics

• Updating computer software. as well as upgrading hardware and systems

• Maintaining databases and ensuring system security

• Documenting processes and performing diagnostic tests

• Keeping track of technological advancements and trends in IT support

• Troubleshooting of PDA devices laptops PC printers

• First line of fixing/repairing devices before sending them to vendors for higher level of repair

• Develop a network of vendors for IT and can minimize costs for IT Infrastructure

• Find local vendors for all IT-related procurement

• Reduce the cost of printing in the operations

• Weekly asset audits and the IRs for the slightest damage to the asset

• Setup a backup network at all time

What youll be doing

Experience:

• Bachelors degree in computer information technology.

• Minimum 2 years of UAE experience

• UAE Driving license is mandatory

Qualification:

• Proven work experience as a desktop support engineer or support technician.

• Knowledge of Attendance management systems and Access control systems

• Ability to solve complex hardware and software issues.

• Ability to travel and work after hours when necessary.

• Excellent communication skills.