Telecommunications Agent

As a Telecommunications Agent at SO/ Ras Al Khaimah part of the All-Inclusive Collection you will manage all guest and internal communications through the hotels PBX system. You will ensure accurate prompt and professional handling of telephone calls messages and requests contributing to a seamless guest experience that reflects the bold playful and stylish SO/ brand identity.

Key Responsibilities:

• Operate the hotels PBX system efficiently managing incoming and outgoing calls.
• Answer guest inquiries promptly and professionally providing accurate information about hotel services facilities and local attractions.
• Transfer calls to the appropriate departments ensuring smooth communication and guest satisfaction.
• Record deliver and follow up on guest messages accurately and in a timely manner.
• Assist with wake-up calls conference call setups and other communication requests from guests.
• Maintain confidentiality of guest information and ensure secure handling of messages and calls.
• Monitor and report any technical issues with the telecommunications system to management or the IT department.
• Coordinate with front office housekeeping F&B and other departments to ensure timely response to guest requests.
• Maintain accurate records of calls messages and requests as per hotel standards.
• Uphold professional appearance grooming and SO/ brand service standards at all times.
• Follow health safety and hygiene policies while performing all duties.
• Assist with administrative or support tasks within the Front Office or Telecommunications department as needed.

Qualifications :

• Previous experience in a PBX/telecommunications role within luxury hotels or resorts preferred.
• Excellent communication and telephone etiquette skills.
• Strong interpersonal and customer service skills with a guest-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of hotel operations and internal communication procedures.
• Professional appearance confident demeanor and alignment with SO/ brand identity.
• Fluency in English; additional languages are an advantage.
• Attention to detail accuracy and ability to handle confidential information.
• Flexible to work shifts including weekends and holidays.

Additional Information :

What awaits you...

• The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work :

No

Employment Type :

Full-time