VIP Support Engineer - IT Managed Services - Arabic Must - Dubai

*ROLE TITLE:* VIP Support Engineer

*Function:* VIP Support

*Salary Band:* AED 10000 - 12000 / month (all-inclusive)

*Location:* Dubai, UAE

*Hiring For:* IT Managed Services & Consulting Company

*Experience Required:* 6-10 years, minimum 2 in a VIP or executive support capacity in Managed Services

*Reports To:* VIP Support Lead

*Language Requirement:* Arabic MUST + English

*ROLE PURPOSE:*

Deliver dedicated white-glove technical support to Ministry executive leadership and their offices, resolving issues end-to-end across the full technology stack with discretion, speed and minimal escalation.

*KEY RESPONSIBILITIES:*

1. Act as named single point of contact for an assigned group of executives and their support staff.

2. Own incidents to resolution across desktop, mobile, collaboration, server and storage layers regardless of tier boundaries.

3. Provide proactive support - pre-meeting readiness checks, board and council session support, executive travel preparation and device health monitoring.

4. Deliver full Microsoft Teams support including Teams Rooms, live events, town halls and audio/video quality troubleshooting.

5. Manage executive mailbox, calendar delegation, archiving and Exchange Online issues.

6. Perform Wintel server and storage administration tasks supporting the executive environment.

7. Troubleshoot connectivity for executive areas, home offices and remote working, including VPN and secure access.

8. Coordinate vendors, L3 teams and security functions while retaining full ownership of the executive user experience.

9. Provide on-site presence at Ministry events, ceremonies and high-profile sessions.

10. Maintain absolute confidentiality over all information encountered in the course of support.

*REQUIRED TECHNICAL SKILLS:*

- Wintel - Windows Server administration, Active Directory, Group Policy, DNS and DHCP.

- Storage - SAN and NAS fundamentals, file services, NTFS permissions, backup and restore operations.

- Microsoft - Microsoft 365, Exchange Online, Intune, SharePoint, OneDrive, Entra ID.

- Teams - full administration and troubleshooting including Teams Rooms, peripherals and meeting quality analysis.

- Networking - solid working knowledge of TCP/IP, routing fundamentals, VPN, Wi-Fi and firewall concepts.

- Endpoint security tooling, encryption and mobile device management.

- Windows 10/11 advanced troubleshooting and performance tuning.

*QUALIFICATIONS & CERTIFICATIONS:*

- Bachelor's degree in IT, Computer Science or a related discipline.

- Preferred: MCSA/MCSE, Microsoft 365 Certified, CCNA, ITIL Foundation.

*OTHER REQUIREMENTS:*

- *Arabic MUST - Mandatory & Non-Negotiable.* Candidates without fluent Arabic will not be considered.

- Must have English proficiency as well.

- Prior experience with an IT Managed Services & Consulting Company is mandatory.

- Executive-appropriate presence, communication style and grooming.

- Flexibility for out-of-hours support and executive travel windows.

- High degree of discretion; must be comfortable operating around confidential material.

- Clean police clearance and security vetting.

Work Location: Dubai, UAE.

Immediate joiners are preferred.

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