Telecommunication Agent

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• andle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the fidelio guest profile system.
• Complete managements long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long distance calls faxes and messages.
• Coordinate communication within the hotel in the event of an emergency.
• Be fully aware of the Rixelence for the day
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments 
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications :

• University Degree in any field.
• Minimum 1 year in a similar role.
• Preferably German speaker
• Taking courses in hospitality management can provide a solid understanding of the hotel industry customer service and communication skills.
• Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails messages and other forms of communication
• Computer Skills
• Sincerity and transparency
• Reliability and Loyalty
• Excellence in Hospitality
• Strong Quality Management and innovation concepts

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Fulltime