Modern Workplace Solutioning Lead

Job Description:

Job Description

We are looking for a Modern Workplace Solutioning Lead who can engage confidently with CIOs CTOs CHROs and other senior executives to understand workplace transformation challenges shape business-led managed services solutions and support strategic pursuits. This role is not primarily focused on a single technology or Microsoft product ; it requires a broad understanding of the end-to-end Modern Workplace portfolio strong consulting and solutioning capabilities and the ability to translate technology into measurable business outcomes.

Key Responsibilities

• Engage with C-suite executives and senior client stakeholders to understand their workplace strategy business priorities employee experience challenges operational constraints and transformation objectives.

• Lead Modern Workplace solutioning and consulting engagements translating client business challenges into compelling outcome-driven managed services solutions.

• Develop and articulate end-to-end Modern Workplace strategies covering technology service delivery operating models transformation governance commercials and continuous improvement.

• Demonstrate broad knowledge across the Modern Workplace portfolio including:

  • Service Desk and End User Support

  • Digital Employee Experience (DEX)

  • Device Management and Device Lifecycle Management

  • Device as a Service (DaaS)

  • Workplace Security and Identity

  • Microsoft 365 and Collaboration

  • Azure Virtual Desktop (AVD) and Windows 365

  • Asset Management and Field Services

  • Automation and Self-Service

  • Microsoft Copilot and AI-enabled workplace solutions

  • ServiceNow integration and ITSM

  • Managed Workplace Services

  • Transition and Transformation

• Shape solutions around business outcomes employee experience productivity cost optimization operational resilience security and user satisfaction rather than focusing solely on technology features or configurations.

• Work closely with sales account teams delivery leaders architects commercial teams and SMEs to develop differentiated propositions and win strategic opportunities.

• Actively support and influence pipeline development and opportunity creation identifying workplace transformation opportunities rather than relying only on reactive RFP/RFI responses.

• Lead or contribute to client workshops discovery sessions executive presentations solution walkthroughs and proposal discussions .

• Develop compelling value propositions solution narratives operating models transition approaches service models and commercial constructs for managed workplace opportunities.

• Define appropriate governance service management operating model SLA/XLA KPI and reporting frameworks aligned to client objectives.

• Understand and contribute to commercial models including outcome-based services consumption-based models managed services workplace outsourcing and transformation-led engagements.

• Shape Transition and Transformation (T&T) strategies covering service transition migration workplace modernization adoption change management and continuous improvement.

• Demonstrate understanding of emerging workplace trends including Digital Employee Experience Experience Level Agreements (XLAs) AI-enabled operations AI governance automation self-service and outcome-based workplace services .

• Position AI and Copilot capabilities based on business value and measurable client outcomes including productivity employee experience service efficiency knowledge management and operational improvements.

• Build trusted relationships with client executives and demonstrate the ability to understand what matters to the CIO and business not simply what technology needs to be implemented.

• Collaborate with delivery teams to ensure that proposed solutions are commercially viable operationally deliverable scalable and aligned with client expectations .

• Support competitive assessments and develop differentiated solutions that position the organization as a strategic Modern Workplace transformation partner .

• Mentor solution architects and other team members on consultative solutioning executive engagement workplace transformation and outcome-based propositions .

Required Experience & Skills

• Significant experience in Modern Workplace consulting solutioning presales managed services workplace transformation or IT outsourcing .

• Strong experience engaging with CIOs CTOs CHROs IT Directors and other senior client stakeholders .

• Proven ability to create and shape opportunities influence client strategy and contribute to pipeline development.

• Broad understanding of the end-to-end Modern Workplace ecosystem rather than deep specialization in only one technology.

• Strong understanding of managed services operating models governance service management transition and transformation and workplace outsourcing .

• Experience developing RFP/RFI responses proposals solution designs executive presentations business cases and commercial propositions .

• Strong understanding of employee experience DEX XLAs automation AI security identity collaboration endpoint management and modern workplace architectures .

• Ability to connect technology investments to business outcomes financial benefits productivity employee experience risk reduction and operational efficiency .

• Strong commercial awareness and understanding of outcome-based and managed services commercial models .

• Excellent executive communication storytelling presentation negotiation and stakeholder-management skills.

• Experience working in a large global systems integrator IT services organization or workplace managed services environment is highly desirable.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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