L1 Desktop Support Engineer
Full-time
Excis Compliance ltd
WE RE HIRING AS A DESKTOP SUPPORT ENGINEER AT UAE!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Engineers. The role involves providing hands and feet support for hardware networking and desktop-related activities to maintain seamless daily IT operations at BH-owned locations. You will deliver proactive and tailored VIP support managing audio-visual equipment and conference room technologies to ensure an optimal user experience. Additionally you are responsible for promptly diagnosing and resolving hardware software and network incidents prioritizing and escalating issues per BH guidelines and adhering to all IT service processes policies and safety standards.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You ll Do:
- Provide hands and feet support for hardware networking and desktop-related activities including installation break/fix vendor coordination and on-site triage ensuring smooth daily IT operations in BH-owned locations.
- Deliver VIP support by offering proactive tailored IT assistance managing audio-visual equipment conference room technology and unified communications to enhance user experience.
- Respond to and resolve hardware software and network incidents promptly prioritize issues per BH metrics escalate when necessary and comply with IT service processes policies and safety guidelines.
What You Need:
- 2 3 years of experience in Desktop Support or related IT roles.
- Proficiency in hands and feet support for hardware networking and IT asset management.
- Ability to provide tailored VIP support and manage audio-visual and unified communication equipment.
- Good communication skills with proficiency in the local language and intermediate English.
- Strong problem-solving skills with the ability to prioritize escalate incidents and comply with IT service processes and safety guidelines.
Why Join Us:
At Excis your work matters. You ll be part of a dynamic hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth continuous
learning and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader that values innovation
and excellence.
Ready to make a difference and grow your career Apply now to join Excis in
UAE and be at the forefront of IT support excellence!
Vacancy posted 14 hours ago
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