EN Reservation Agent- Arabic Speaker

We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi The candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls emails and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property facilities and accommodate special requests
• Ensure accurate processing of reservations including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions rates and availability to provide precise information
• Demonstrate thorough understanding of the propertys policies procedures and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Qualifications :

• At least 1 year experience in the same field at the hospitality industry.
• Fluency in Arabic additional language are a plus
• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Team player with a positive attitude and willingness to learn

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in Arabic additional languages are a plus

Remote Work :

No

Employment Type :

Full-time