Head of Commercial Operations
Mumzworld
Role Overview
The Head of Commercial Operations is a strategic leadership role tasked with driving business growth, maximizing profitability, and streamlining operational efficiency. This role directly oversees three critical pillars: InStock & Supply Chain Management, Planning, and Pricing.
Beyond functional excellence, the ideal candidate will act as a transformational leader focused on scaling operations through standardized processes, upskilling talent, and pioneering the transition toward advanced digital automation and agentification.
Key Responsibilities
1. InStock Management & Supply Chain Operations
Drive product availability, maximize instock rates, and optimize inventory health (turns, healthy days of supply) while minimizing operational defects and out-of-stock events.
Partner with external vendors and logistics partners to improve operational compliance, reduce lead times, and optimize end-to-end supply chain efficiency.
Conduct data-driven root-cause analyses on inventory bottlenecks and leverage automated ordering systems to scale purchasing operations.
2. Commercial & Demand Planning
Oversee the end-to-end demand planning and Integrated Business Planning (IBP) cycles, ensuring tight alignment across Brand, Sales, Finance, and Supply Chain.
Optimize forecasting models to balance market demand with financial, operational, and working capital objectives.
3. Pricing Strategy & Margin Management
Manage and refine the competitive pricing framework, including dynamic price-matching methodologies, to sustain market competitiveness.
Analyze elasticity, market trends, and margin performance to provide data-driven recommendations that protect and grow profitability.
Key Strategic Objectives
Talent Growth & Mentorship: Actively train, mentor, and upskill existing and incoming team members, fostering a high-performance culture and clear career progression pathways.
Process Scalability (SOPs): Define, design, and implement robust Standard Operating Procedures (SOPs) across all three functions to drive consistency, reduce errors, and ensure scalable business growth.
Automation & Agentification: Champion the digital roadmap by identifying manual bottlenecks and supporting the department's transition toward workflow automation and the integration of AI-driven agentic workflows.
Qualifications & Experience:
Experience:
Minimum 8–10 years of high-performance leadership experience spanning supply chain, instock management, commercial planning, or pricing.
Favored experience matured within fast-paced e-commerce environments or top-tier strategic consulting.
Proven track record of managing senior stakeholders and leading teams through organizational transformation.
Education:
Bachelor’s degree in Engineering, Business, Supply Chain, Finance, or a related field. An MSc or MBA is highly advantageous.
Analytical & Technical Capability: Strong numerical, SQL/data-modeling, and analytical skills. Proficiency with business intelligence and planning tools (e.g., SAP IBP, Power BI, TM1, Advanced Excel) is required. Familiarity with supply chain automation tools or AI technologies is a strong plus.
Strategic Vision: Ability to balance macro-level strategy with micro-level execution, driving commercial results through structured, repeatable processes.
AED5000 per month
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