Teller Supervisor
Full-time
First Abu Dhabi Bank
We are seeking a highly skilled and experienced Teller Supervisor to join our team in Abu Dhabi United Arab Emirates. As a Teller Supervisor you will play a crucial role in managing the day-to-day operations of our teller area ensuring accurate and efficient customer transactions while maintaining the highest standards of service and compliance.
- Oversee and manage teller operations including cash transactions check deposits fund transfers and foreign exchange services
- Ensure compliance with bank policies operational risk controls and regulatory requirements
- Supervise coach and develop teller staff to maintain operational accuracy and consistent service delivery
- Monitor and contribute to achieving branch service KPIs including customer satisfaction metrics and transaction accuracy
- Manage cash limits and exchange positions in accordance with branch authorization standards
- Conduct regular audits and surprise cash counts to maintain operational integrity
- Prepare and submit daily monthly and quarterly reports on teller operations to branch management
- Act as the primary point of escalation for complex transactions and customer inquiries
- Promote the banks digital channels and self-service options to customers
- Ensure the security of undelivered cards checkbooks and sensitive customer information
- Collaborate with branch management to implement process improvements and enhance operational efficiency
Qualifications :
- Bachelors degree in banking business finance or a related field
- Minimum of 5 years of experience in banking operations with at least 3 years in teller operations and supervisory responsibilities
- Strong knowledge of branch operations cash management and regulatory requirements
- Demonstrated leadership abilities and experience in team management
- Proficiency in banking software and systems
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal abilities
- Detail-oriented with a focus on accuracy and efficiency
- Ability to work in a fast-paced high-volume environment
- Knowledge of local banking regulations and practices in the UAE
- Customer-focused mindset with a commitment to delivering exceptional service
- Ability to make decisions and handle escalations effectively
- Strong organizational skills and ability to multitask
Remote Work :
No
Employment Type :
Full-time
Vacancy posted a month ago
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