Front Office Manager
BANYAN TREE
Company Description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job Description
Summary:
The Front Office Manager leads all front office operations to ensure seamless, efficient, and exceptional guest experiences. You will oversee the reception, concierge, guest services, and reservations, ensuring personalised service, operational excellence, and strong team performance.
Key Responsibilities:
Guest Experience & Operations
Lead and manage daily front office operations, including reception, arrivals/departures, guest services, and concierge.
Ensure a warm, efficient, and personalised welcome for every guest in line with Banyan Tree service standards.
Monitor and enhance service delivery by anticipating, responding to, and exceeding guest expectations.
Handle guest feedback and resolve escalations in a timely and professional manner.
Team Leadership & Development
Supervise, coach, and mentor front office team members to deliver exceptional guest service.
Conduct regular team briefings, performance reviews, and training.
Foster a positive, collaborative, and guest‑centric work environment.
Revenue & Business Performance
Work closely with Revenue Management and Reservations to optimise room occupancy and rate performance.
Maximise upselling opportunities and contribute to revenue initiatives through effective front office interactions.
Standards, Procedures & Compliance
Ensure adherence to all SOPs, brand standards, and departmental policies.
Monitor front office KPIs (e.g., average check‑in time, guest satisfaction scores, occupancy metrics).
Oversee accurate billing, night audit procedures, and cash handling protocols.
Cross‑Functional Collaboration
Work with Housekeeping, Guest Relations, Food & Beverage, and other departments to ensure seamless operations.
Participate in management meetings and contribute to strategic planning.
Qualifications
Experience & Qualifications
Minimum 5 years’ experience in front office operations within luxury hotels/resorts, with at least 2 years in a supervisory/managerial role .
Strong understanding of hospitality front office systems (e.g., Opera or similar PMS).
Proven track record in guest‑centric leadership and team development.
Skills & Competencies
Exceptional guest service orientation with strong problem‑solving skills.
Outstanding communication and interpersonal skills.
Ability to lead, motivate, and develop a high‑performing team.
Commercial awareness with a focus on driving revenue and operational results.
Personal Attributes
Professional, proactive, and adaptable under pressure.
Detail‑oriented with a positive and collaborative attitude.
Strong cultural awareness and inclusive leadership style.
Additional Information
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success
- ...authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee...
- ...are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver... ...solutions to our guests. As an Assistant Front Office Manager you are responsible for leading and managing all sections of the...
- ...bathed in occasional moonlight. Job Description The Front Office Supervisor is responsible for the daily supervision of front... ...ensuring exceptional guest service from arrival to departure. Manage guest inquiries, requests, and concerns, ensuring prompt...
AED10000 - 14000 per month
...Position: Front Office Manager Date Posted: October 20, 2026 Industry: Facilities Management Employment Type: Full Time Experience: Minimum 5 years of relevant experience Qualification: Not Specified Salary: AED 10,000–14,000 per month (Estimated...- ...Guest Experience & Operations Supervise and coordinate daily Front Office operations in accordance with Accor brand standards, service... ...positive guest journey from pre-arrival through to departure. Manage incoming telephone calls, email enquiries and guest...
- ...Description Bring your passion for hospitality, people, and unforgettable first impressions to Mama Shelter Dubai! As a Front Office Intern, you'll be at the heart of the guest experience, learning the art of hospitality while creating memorable moments from check...
- ...every day, everywhere, every time. Together, we make Every Moment Matter. Job Description We are currently seeking a Front Office Supervisor to join our vibrant team at Park Inn by Radisson, Dubai Motor City . At RHG, we are in search of individuals who go...
- ...Description We are looking for a motivated and guest-focused Front Office Intern to become part of our dynamic team at SO/ Uptown... ...hotel information. Learn and use the hotel's Property Management System (PMS) for daily operations. Coordinate with Housekeeping...
- ...HYDE Dubai is looking for an enthusiastic and guest-focused Front Office Intern to join our team! Expected Start Date: February 2027.... ...inquiries, and provide information in a courteous manner. Manage visitor check-in and check-out procedures while maintaining accurate...
- ...Customer Management : The Front Officer manages customer requests. He/she reflects and initiates actions related to the best transportation plan, with a focus on customer satisfaction, competitiveness, and profitability. Operational Management: the Front Officer is responsible...
$2700 - $4000 per month
...Opera, Fidelio, or equivalent). Job Requirements: - Bachelor’s degree in Hotel/Hospitality Management or Tourism. - 2-5 years of practical experience in Front Office operations. - Deep practical knowledge of at least one major PMS system - Excellent spoken...- ...status quo! #BELIMITLESS" Job Description The Role As a Front Office Supervisor, you will be an integral part of our Front Office... ..., escalating issues to the Assistant Front Office Manager when necessary. Maintain a thorough knowledge of hotel services...
- ...business in the UAE is inviting applications for the position of Front Office Secretary. The role will support reception operations,... ...initial contact for clients, visitors, and business associates. Manage daily reception activities and ensure smooth visitor handling....
- ...Position: Front Office Supervisor Date Posted: 26 October 2026 Industry: Hospitality / Hotel & Resort Management Employment Type: Full Time Experience: 2–3 years of Front Office Operations experience, including supervisory or leadership responsibilities...
- ...of luxury hospitality at Raffles The Palm as we are currently looking for a Front Office Agent . Reporting to the Front Office Supervisor. The Front Office Agent is responsible for managing all activities relevant to the Front Desk, including reception, check-in and...
$18 - $25 per hour
...Position: Front Desk Medical Office Date Posted: 15 October 2026 Industry: Healthcare & Medical Services Employment Type: Full Time... ...Location: United States, REMOTE Company: Advanced Medical Management, Inc. Description: Advanced Medical Management, Inc....AED3500 - 5000 per month
...Position: Front Office Associate (Receptionist) Date Posted: October 23, 2026 Industry: Hospitality & Hotels Employment Type:... ...customer service. Key Responsibilities: • Welcome guests and manage smooth check-in and check-out procedures. • Respond to guest...- ...Zapegg Tax Consultant is looking for an experienced and well-organized Office Manager to oversee daily office operations and administrative activities in Dubai. The ideal candidate should have strong leadership, communication, and organizational skills, with the ability...
- ...Role overview Lead Front Desk performance across a designated group of branches. Act as an area manager for customer service, lesson administration and front desk sales, developing teams and embedding consistent standards to improve enrolment, retention and the customer...
- ...Job Summary The Performance Management Officer supports the development, implementation and monitoring of performance management processes across the organisation. The role involves coordinating performance reviews, maintaining performance data, preparing reports...
- ...Job Description Performs all Front Desk operations including check-in, check... ...departments for seamless service delivery. Manages reservations, room status updates, and... ...at least 1–2 years of experience in Front Office or Guest Relations within a hotel...
- ...Job Purpose Responsible for supporting the Project Management Office in the governance, tracking, reporting, and coordination of the bank’s IT project portfolio. The role provides analytical support to ensure projects are delivered in accordance with approved standards...
AED1500 - 2500 per month
Be one of the first to applyShe must have knowledge for back office work documentation, email, quotation, invoice , customer phone calls etc. Good communication skills. Fresher or visit visa also can apply for this job.- ...As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus... ...handling of all incidental charges using computerized Front Office systems. Process accounts seamlessly from check-in to check-out...
- ...Job Description Join our team as a Front Desk Agent, where you will be the welcoming... ...while maintaining all service standards Manage guest accounts, process payments, and... ...escalation experience Proficiency in using computer systems and office software applications...
AED15000 - 18000 per month
...Position: Office Manager Date Posted: 18 October 2026 Industry: Administration / Office Management Employment Type: Full Time Experience: UAE experience preferred Qualification: Bachelor’s Degree or equivalent qualification in Business Administration...- ...Job Title: COO Office Manager Location: Dubai Office Role Summary: Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Shalwa...
- ...will join a culture that values curiosity, thoughtful challenge, and continuous improvement. As a Credit Officer, Director at JP MorganCase within the Wealth Management Credit Risk team, you will identify, measure, manage, and monitor credit risk across global businesses....
$5500 per month
...Our client is seeking a highly professional and organized Executive Office Manager to oversee daily office operations and provide high-level administrative and executive support to the CEO. Job Description: Purpose: Support the Chairman and Group CEO in managing...- ...efficient hotel operations which include but are not limited to Front Office policies and Accounting policies. Cash handling and credit... .... Resolve guest complaints or otherwise follow up with manager. Review room queue and work with Housekeeping to expedite turnover...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!
