AEP014: AOG Desk Front Officer
Full-time
FedEx Logistics AMEA
Customer Management : The Front Officer manages customer requests. He/she reflects and initiates actions related to the best transportation plan, with a focus on customer satisfaction, competitiveness, and profitability. Operational Management: the Front Officer is responsible for ensuring the smooth running of AOG activities, in accordance with the existing SOPs, Quality processes, and the company's values.
Customer Relation Key Outcomes:
- Answer & Handle customer requests
- Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
- Find suitable solutions for customer requests (White/Orange/Purple)
- Adhere to client-specific operational procedures (SOP)
- Represent the client to carriers and FXL network
- Negotiate with suppliers
- Validate service quotes if necessary
- Inform the customer in real-time
- Update instructions for Hand-Over
Operational Key Outcomes:
- Create files in F.A.S.T in accordance with KPIs
- Give instructions to the Back Officer
- Maintain constant communication with the Back Officer
- Be able to handle the complete processing of both national and international shipments
- Track and monitor AOGs in F.A.S.T in real-time
- Follow up on confirmations of loading, pickup, and delivery of goods
- Check files according to the checklist
- Control administrative documents, forms related to the transport of goods, and content.
- Update dedicated IT tools
- Manage dispute cases.
- Supervise the activity of Back Officers and prioritize files
- Follow up with the network.
Knowledge:
- Business English (read, written, spoken)
- Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG
- Arabic/ is a PLUS for DXB
- Chinese / Japanese/ Korean/Thai is a plus for MNL
- Spanish/Portuguese/French is a plus for MIA/DFW
- Mastery of international air transport regulations (Incoterms/Customs Rules…)
- Knowledge of computer tools
- Good command of written and oral communication
Skills:
- Mastery of the specificities of all modes of transportation.
- Respect and apply the company's Quality, Hygiene, and Safety rules.
- Convey a positive brand image to clients.
- Adherence to procedures and organization of the service (schedules, break times, holidays).
Personal Qualities:
- Customer service orientation (internal and external)
- Stress resistance
- Organizational skills
- Reactivity and proactivity
- Rigor and discipline
- Good interpersonal skills
- Teamwork orientation
- Possess managerial skills
- Sense of responsibility
- 6-8 years experience in the logistics industry
- Knowledge and understanding of international logistics operations across multiple modes
- Driving license is necessary and vehicle autonomy is required
- The position requires 24/7/365 coverage including Public Holidays
- Working hours are done in shifts accordingly.
- On-call duties at home may be necessary.
- Weekend, Night Hours and Public Holidays shifts are paid extra according to country labor law
External Interactions:
- Customers (External and/or Fedex Airlines)
- Carriers
- Suppliers
Internal Interactions:
- AOG Desk Manager
- AOG desk Supervisor
- Back Officers
- FXL Network organization & branches
- RECC Officers
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the AEP014: AOG Desk Front Officer in Dubai vacancy
- ARAFAT REAL ESTATE L.L.C. is seeking a Front Desk Receptionist to manage the reception area and provide administrative support for property... ...assisting with client inquiries. The position reports to the Office Manager. Key Responsibilities: ~Greet and welcome visitors...
- ...are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver... ...position is based at Towers Rotana. As a Team Leader - Front Desk you are responsible to provide professional and customer focused...
- ...hospitality. Discover the life that awaits you at Accor, visit Job Description The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment, oversee front office...
AED2250 per month
...German-Speaking Front Desk Agent Location: The Palm, Dubai, UAE Industry: International Branded Resort Basic Salary: AED... ...and able to communicate in English Previous hotel or front office experience is an advantage Strong communication and customer...- ...status quo! #BELIMITLESS" Job Description The Role As a Front Office Supervisor, you will be an integral part of our Front Office... ..., responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. You will lead and motivate...
- ...business in the UAE is inviting applications for the position of Front Office Secretary. The role will support reception operations,... ...discipline. Previous experience in a secretary, receptionist, front desk, or administrative position is preferred. Freshers may apply...
AED3000 - 4500 per month
...Position: Front Desk Agent Date Posted: September 30, 2026 Industry: Hospitality / Hotel Management Employment Type: Full Time Experience: Previous Hotel Front Office Experience Qualification: Diploma or Bachelor’s Degree in Hospitality Management, Hotel...$40000 - $55000 per year
...Position: Front Desk Virtual Assistant Date Posted: 11 October 2026 Industry: Healthcare & Remote Administrative Support Employment... ...meet deadlines in a fast-paced environment. • Reliable home office setup with fast and stable internet suitable for HIPAA-...- ...every day, everywhere, every time. Together, we make Every Moment Matter. Job Description We are currently seeking a Front Office Supervisor to join our vibrant team at Park Inn by Radisson, Dubai Motor City . At RHG, we are in search of individuals who go...
- ...Guests and Visitors is an integral part of our operations. As a Front Desk Agent you will greet arriving Guests and settle their accounts... ...throughout the duration of their stay. Reporting to the Front Office Manager, responsibilities and essential job functions include...
- ...AbbVie seeks a Front Desk Specialist for a maternity backfill position in Dubai. This role encompasses reception duties, administrative support, and vendor coordination across multiple office functions in the Gulf-Levant region. Responsibilities Greet visitors and...
- ...complaints and report to manager # Implement and coordinate the Front Office OSM # Perform as per OSM Standards and in line with the... ...on the guests, maintain eye contact and ensure all guest at the desk are acknowledged. # At the end of the shift or the day, communicate...
AED4500 - 6500 per month
...Position: Office Admin & Executive Assistant (Front Desk) Date Posted: 15 September 2026 Industry: Fire Engineering & Life Safety Consulting Employment Type: Full-Time Experience: 1–2 years of experience in the UAE Qualification: Bachelor’s Degree/Diploma...- ...Position: Office Admin & Executive Assistant (Front Desk) Date Posted: 14 September 2026 Industry: Fire Engineering & Life Safety Consulting Employment Type: Full Time Experience: 1–2 Years UAE Experience Qualification: Bachelor’s Degree/Diploma in Administration...
- ..., Instagram , X and YouTube. Job Description Front Desk Specialist - Intern (Open) Reception responsibilities: Greeting... ...documents or reports for meetings. Monitoring and ordering office & pantry supplies in collaboration with the facilities or...
- We are initiating a new project to upgrade our clients Existing Treasury applications. Looking for Treasury Front office consultants. Responsibilities The squad is responsible for support, change request and projects pertaining to treasury applications...
- ...hospitality at Raffles The Palm as we are currently looking for a Front Office Agent . Reporting to the Front Office Supervisor. The Front... ...responsible for managing all activities relevant to the Front Desk, including reception, check-in and check-out, cashiering, foreign...
$2700 - $4000 per month
...Job Requirements: - Bachelor’s degree in Hotel/Hospitality Management or Tourism. - 2-5 years of practical experience in Front Office operations. - Deep practical knowledge of at least one major PMS system - Excellent spoken English and a strong customer-service...AED3000 - 4500 per month
...Position: Front Office Receptionist Date Posted: September 19, 2026 Industry: Hospitality & Hotels Employment Type: Full Time Experience: Previous hotel/front office experience is an advantage Qualification: Diploma or Bachelor’s Degree in Hospitality...- ...Front Desk / Receptionist – Ophthalmology Clinic Location: Dubai, UAE SylvCare Talent is recruiting a professional and patient-focused Front Desk / Receptionist for a well-established ophthalmology clinic in Dubai. The successful candidate will be the...
- ...Position: Arabic-Speaking Front Desk Executive Date Posted: September 9, 2026 Industry: Healthcare Employment Type: Full Time... ...patient experience. • Assist with daily administrative tasks and office coordination. Requirements: • Arabic speaker (Mandatory) ....
- ...Delta Electromechanical Works LLC is seeking a professional Female Receptionist & Office Assistant to join its team in Dubai. The ideal candidate will be responsible for managing front desk activities, supporting office administration, and ensuring a welcoming...
- ...Experience: 1–3 Years Reports To: Service Desk Supervisor Languages: English/Arabic – Both Required Location: UAE Role Summary: Act as the first point of contact for all users across the 573-location estate, logging, triaging and resolving...
- ...Arabic strongly advantageous Location: UAE Role Purpose: Own the performance, quality and operating model of the service desk supporting users across 573 locations, and line-manage the 20-person desk organization. Key Responsibilities: Own service...
- ...As we continue to grow, we are looking for a Support Desk Associate to manage inbound tickets and inquiries, ensure accurate triage and routing, monitor SLA performance, and support efficient coordination across our Account Management and operational teams. Requirements...
$24 per hour
...Position: Help Desk Analyst Date Posted: October 3, 2026 Industry: Information Technology / Travel Services Employment Type: Full Time Experience: Previous Experience in Technical Support or Help Desk Role Preferred Qualification: High School Diploma...- POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls...
- ...looking for a highly organized and detail-oriented Junior Back Office Administrator to support the clinic's daily administrative... ...focus on handling administrative tasks that currently occupy the front desk team, allowing reception staff to dedicate more time to delivering...
$40000 - $55000 per year
...Position: Virtual Tour Desk Specialist Date Posted: 26 September 2026 Industry: Hospitality, Travel & Vacation Ownership Employment... ...support to sales and marketing teams through daily office operations. • Manage emails, records, documents, databases, and...- ...A School is looking for a School Administrative Officer. Candidates with school administration experience and good communication skills are preferred. Key Responsibilities Handle front-office operations and parent inquiries Maintain student records, files, and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to AEP014: AOG Desk Front Officer. Be the first to apply!
