Lobby Hostess
Full-time
AccorHotel
We are seeking a professional and friendly Lobby Hostess to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive first impression of our hotel.
- Greet and welcome guests upon arrival providing a warm and professional reception
- Offer personalized assistance and information about hotel facilities services and local attractions
- Coordinate with front office concierge and bell staff to ensure smooth guest arrivals and departures
- Maintain the lobby area and public spaces in a clean organized and visually appealing condition
- Handle guest inquiries special requests and reservations efficiently and courteously
- Monitor guest satisfaction in the lobby area and address any concerns promptly
- Assist with VIP arrivals departures and special occasions
- Promote hotel services and experiences to enhance guest satisfaction and drive revenue
- Ensure compliance with health safety and hygiene standards in all public areas
- Collaborate with other departments to provide seamless guest experiences
- Stay informed about local events and attractions to provide up-to-date information to guests
Qualifications :
- Previous experience in guest services concierge or hostess roles preferably in luxury hotels or resorts
- Excellent interpersonal and communication skills with a strong customer service orientation
- Ability to anticipate guest needs and provide personalized assistance
- Strong organizational and multitasking abilities
- Fluency in English; additional languages are highly advantageous
- Professional appearance and confident demeanor
- Knowledge of local attractions culture and amenities in Dubai and the surrounding areas
- Familiarity with hotel management systems
- Ability to handle high-pressure situations with grace and composure
- Detail-oriented with a keen eye for maintaining a pristine lobby environment
- Flexibility to work various shifts including weekends and holidays
- Collaborative team player with a positive attitude
Additional Information :
- Minimum 1 year of experience in the same or similar role
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 1 day ago
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