Spa Host

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.


Treasured by guests. Cherished by employees. Celebrated worldwide.


Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.


If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2025-5979

Hotel

The Lana

Division & Department

Rooms - Spa

Job Title

Spa Host

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. When submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as Spa Host you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What youll get

As Spa Host at The Lana Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What youll do

Youll love what you do and take pride in delighting our guests:

• You will play an integral role in providing a positive and memorable experience for all our spa visitors and hotel guests
• Provide essential administrative support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond
• Serve as the main point of contact in all communication activities warmly welcoming guests on arrival (discretely and professionally) ensuring they are comfortable and happy at all times
• Youll also effectively operate and manage the spa booking system scheduling appointments and experiences while controlling therapist activity check ins and outs transactions stock inventory reports and guest records as well as all other expectations relevant to the ultimate guest spa journey
• Organize and maintain a tidy reception spa lobby area and all retail points while representing the Company and partner brand to the highest standard in your appearance and attitude
• Participate in achieving individual and departmental targets optimizing revenue in the upselling of spa services and retail products by offering relevant recommendations to our guests confidently
• Demonstrate an exceptional guest service promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As Spa Host at The Lana Dubai youll have the opportunity to bring these to life and continue to create our legacy

The items shared are the essence of a day in the life of a Spa Host at The Lana Dubai but well make sure you are provided with specifics on how we care for our hotel.

What youll bring

• Youll bring your unique personality and passion to the role and the Spa and Wellness team
• Have a strong background in spa reception and guest reservations in the luxury environment with a minimum of 2 years experience handling
• You have a talent for interacting organizing and effectively demonstrating exceptional guest relations
• Possess good team spirit empathy and be guest-centric
• Communication is what keeps our departments running perfectly. You will have great skills in this area with a strong customer service ethic and know of its importance
• English is the main language spoken in our hotel so you can communicate comfortably in it. Knowledge of Arabic or other languages is a plus however not mandatory.

Job Location

United Arab Emirates

Location

Dubai