Reservation Supervisor
AccorHotel
As the Reservations Supervisor at Fairmont Bab Al Bahr you will be responsible for leading and supporting the reservations team to deliver seamless efficient and guest-focused booking services. You will ensure that every reservation reflects the brands luxury standards while maximizing revenue opportunities through effective inventory management and upselling strategies. Your leadership will play a vital role in shaping the guest journey from the first point of contact to their arrival at the hotel.
Supervise the daily operations of the reservations department ensuring smooth and efficient processes.
Handle guest reservations with accuracy professionalism and a strong focus on service excellence.
Monitor room availability rates and booking trends to support revenue optimization.
Train coach and motivate the reservations team to uphold Fairmonts service standards.
Assist in implementing strategies to maximize occupancy and revenue while maintaining guest satisfaction.
Ensure all guest inquiries and requests are handled promptly and courteously.
Collaborate with Sales Front Office and Revenue Management to align on business goals.
Prepare reports and performance metrics related to reservations occupancy and revenue.
Handle escalated guest concerns and resolve issues effectively.
Qualifications :
Previous experience in a reservations role within a luxury hotel environment is required.
Strong knowledge of Opera PMS or similar hotel reservation systems.
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Detail-oriented with strong organizational and multitasking skills.
Remote Work :
No
Employment Type :
Full-time
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