Region Manager

The 3PL Region Manager acts as the high-level "bridge" between iHerb and its external logistics providers across a specific geographic territory, responsible for daily operations and coordination with our partners and internal stakeholders. Heavy operations management experience is required.

• 3PL Operations Management
  • Own day-to-day performance of 3PL partners across assigned region
  • Ensure SLA/KPI adherence (inbound, fulfillment, inventory accuracy, returns)
• Partner Management & Governance
  • Hold 3PL partners accountable through regular performance reviews and metrics tracking
  • Act as primary escalation point for operational issues
  • Monitor inventory and order processing across iHerb and 3PL partners systems to ensure alignment
• Cross-functional Coordination
  • Partner with internal teams (Inventory Planning, Marketing, Engineering, Ops) to align execution with business needs
• Capacity & Peak Planning
  • Lead labor and space planning with 3PLs to support promotions and peak periods
• Audit & Compliance
  • Conduct site audits to ensure safety, process adherence, and inventory controls
  • Liaise with regulatory bodies as needed for regional operations
• Continuous Improvement
  • Identify and implement process improvements across systems and operations

The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

• Strong communication skills in English (Arabic in Mena)
• Proven ability to manage cross-functional stakeholders and external partners
• Analytical mindset with ability to interpret data and drive decisions
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail with strong operational execution and follow-through
• Experience presenting to senior stakeholders
• Self-starter with strong ownership and accountability

Equipment Knowledge

• Proficient in the use of Microsoft and Google Suite (Sheets, Doc, Slides, EXCEL, Word, PowerPoint)

Experience Requirements

• Generally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center. E-Commerce and 3PL management experience is highly desirable.