Project Specialist

Position Summary:
As a Project Specialist, you will play a pivotal role in managing action plans, coordinating initiatives, and supporting the Global Head of Claims in overseeing daily operations. You will be responsible for driving transformative projects, ensuring timely communication, and maintaining high-quality standards in a multilingual and multicultural environment.

Key Responsibilities:

• Service Delivery & Action Tracking: Monitor the implementation of agreed service delivery actions and targets across Health Operations.
• Priority Assessment: Evaluate competing priorities and ensure adequate management time is allocated to critical areas.
• Communication Management: Collaborate with the Strategic Programs team to manage internal and external communications.
• Budget Coordination: Oversee the budgetary planning process and ongoing budget management.
• Business Reviews: Implement and manage functional-level business reviews to support the claims function.
• Claims Updates & Reporting: Manage claims-related updates and track associated reporting.
• Transformation Projects: Act as a liaison between global transformation teams and local operations to adapt and execute global strategies. Engage local teams in advancing key projects such as customer experience, system development, AI initiatives, reporting changes, and operational improvements.
• Performance Management: Review detailed operational KPIs for claims, participate in performance reviews, and track the implementation of remediation and action plans.
• Fraud, Waste & Abuse: Monitor progress across metrics related to fraud, waste, and abuse, ensuring plans are implemented and deviations are addressed.
• Administrative Support: Assist with email prioritization, urgency tracking, and travel planning for the Global Head of Claims.
• Ad Hoc Duties: Perform other duties as required.
• Technology Integration: Work effectively with AI, machine learning, data analytics, and cloud-based tools while adhering to high standards of data governance, security, and ethical use.

Key Requirements:

• 2-3 years of experience in a customer-focused environment, ideally in clinical, paramedical, TPA, or insurance roles.
• Proficiency in MS Office.
• Strong customer focus with excellent interpersonal, communication, and accuracy skills.
• A collaborative team player with a strong work ethic.
• Physically fit to carry out duties.
• Ability to work under pressure and meet tight deadlines and service standards.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.