[Hiring] Senior Operations Associate REMOTE USA

Position: Senior Operations Associate

Date Posted: June 9, 2026

Industry: Healthcare Technology / Operations / Mental Health Services

Employment Type: Full Time

Experience: 3–5 Years of Experience in Consulting, Operations, Investment Banking, or High-Growth Startup Operations

Qualification: Estimated Qualification: Bachelor’s Degree in Business Administration, Operations Management, Economics, or Related Field

Salary: $76,160 – $112,000 USD per Year

Location: United States, REMOTE

Company: Headway

Description:

Headway is a mission-driven healthcare technology company focused on making mental healthcare more accessible and affordable across the United States. The platform supports thousands of providers by streamlining insurance processes, administrative tasks, and practice management, enabling therapists to focus on patient care.

This Senior Operations Associate role is part of the company’s core operations team, responsible for improving efficiency, scaling workflows, and driving operational excellence across the organization. The position plays a key role in optimizing systems, supporting cross-functional collaboration, and ensuring high-quality service delivery for providers and patients.

The role is ideal for candidates who are analytical, detail-oriented, and passionate about solving complex operational challenges in a fast-paced, data-driven environment.

Key Responsibilities:

• Design, build, and optimize scalable operational workflows and processes.

• Identify opportunities for automation and efficiency improvements across systems.

• Support execution and monitoring of core business operations and KPIs.

• Collaborate with product, engineering, payer, and customer experience teams.

• Drive cross-functional initiatives to achieve operational goals and OKRs.

• Analyze operational data to generate insights and actionable recommendations.

• Improve system performance and ensure high-quality service delivery.

• Contribute to long-term process design and operational strategy.

Requirements:

• 3–5 years of experience in consulting, operations, investment banking, or similar roles.

• Experience in high-growth startup environments is a plus.

• Strong analytical and problem-solving skills.

• Ability to work independently and take ownership of complex projects.

• Excellent collaboration and communication abilities.

• Data-driven mindset with strong Excel and analytical skills.

• Strong knowledge of:

• Operational process design and optimization

• Data analysis and performance metrics tracking

• Cross-functional project management and execution

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.

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