Instock Vendor Support Lead - MENA Stores

Instock Support – UAE National, MENA Stores

Description

Work hard. Have fun. Make history. Since Amazon opened its doors, it has been the aim to become the most customer‑centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online – at great prices and convenience. Both Amazon and sellers who list their products on the site already offer millions of new and used items in a wide range of categories. And this is just the beginning. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast‑paced, expanding and is continuously inventing new efficiencies and offering great opportunity for our customers and for you!

Amazon’s Retail team is looking for an exceptionally motivated and talented Instock Support. The Instock Support will be responsible for developing the buying side for one of the categories at Amazon. Within this role, the individual will have the opportunity to establish and maintain strong vendor partnerships, manage inputs like selection, and identify means to improve vendor experience. You will work with vendors of all sizes and must have the leadership presence and communication skills to represent Amazon at all levels of these organizations. Experience in business analytics and operations are required. This role is an ideal start to a dynamic career path at Amazon for an ambitious candidate who is eager to drive a business.

Key Responsibilities

Instock Support Team is designed to guide and assist vendors to ensure seamless experience while working with Amazon systems. As a part of the team, the primary role will be providing support to vendors in improving their capabilities to ensure that they are able to execute their business in the most optimum way. The role will comprise of assisting the vendor on a day‑to‑day basis to get well versed with various Amazon tools and provide on ground support to assess inputs like Purchase Order management, selection expansion, shipment etc., and guide them to solve issues in the process. The team will be responsible for helping in undertaking on‑ground training of new vendors. These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, interacting/co‑ordinating with the vendors/manufacturers/customers, identifying and correcting errors, maintaining records of work received and work performed, etc. In addition to being a support associate grooming vendors to become self‑sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc.

Basic Qualifications

• University degree ideally in a technical or analytical discipline.
• Experience in a data‑driven business.
• Enthusiasm for the world of technology.
• Strong communication skills and exceptional abilities on all levels, while maintaining your ability to be vocally self‑critical.
• A business‑focused way of thinking and a strong hands‑on, results‑driven mentality.
• Willingness to roll up sleeves to get it done.
• Special affinity and demonstrated skill with numbers, analyses and reports.
• Excellent knowledge in Excel, and database work, with experience in SQL a plus.
• A great deal of personal initiative, creativity, decisiveness and team spirit.
• Proficient in Excel.

Preferred Qualifications

• Superior analytical abilities and quantitative skills. Comfortable with complex financial data.
• Polished communication skills – speaking, writing, presenting and negotiating.
• High threshold for working in an ambiguous, fast‑paced environment start‑up like environment – figuring it out and adapting as you go.
• Experience in vendor negotiations, pricing and promotion, inventory management, and product development.
• Comfortable with “hands‑on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously.
• Experience in Catalog processes / procurement processes such as placing PO, working on lead time.

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