Freight Forwarder Assistant, Air Freight

Freight Forwarder Assistant, Air Freight

Responsibilities:

1. Providing timely support and information to customers’ enquiries and issues; ensuring timely response within the desired service levels.
2. Coordinating with origins, destinations, customers, internal departments to ensure all inspections, certifications, legalizations and special processes for shipments and clients are maintained; increasing levels of customer satisfaction.
3. Preparing and sending the customer with all the SOP’s/Routing order details regarding the dispatch of goods like way bill no., estimated date of arrival, etc once the shipment has been booked with the carriers. Updating the job file and checking for all relevant documents, chargeable services and costs before forwarding the file to operations.
4. Handling and managing all clients’ claims and disputes from customers; creating reports and highlighting for management reviews; ensuring the claims process is in line with the agreed SOPs.
5. Liaising with airlines & land vendors, operations team and Customs as the case may be in order to regularly update the customer on the status of shipments and for the timely receipt of status reports and PODs.
6. Preparing necessary inbound & outbound status reports, stock movement, ageing report, billing and any other reports as required by the Supervisor or customer. 
7. Measuring daily and monthly KPI’s and report to Manager; daily following up with internal and external parties for all related costs/charges to be collected and submitted to billing for timely invoicing.
8. Elevating potential problems and opportunities for improvement to Manager.
9. Performing any other related duties/projects assigned by Manager from time to time to meet business exigencies.

Qualifications & Characteristics:

Education – Bachelor Degree or Diploma

Work Experience – 2- 3 years experience in Air Freight is mandatory

Specific Skills –

• Excellent Communication skills
• Organization/Coordination Skills
• MS Office Skills - Excellent Excel and PowerPoint skills
• Time Management
• Team Work

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .