Team Manager Abu Dhabi

About the entity

Located in a land of radiant horizons, where innovation rises like the dawn and timeless elegance lingers in every breath of desert air, Hermès Middle East operates across the region with six physical stores. In addition, it includes four standalone Fragrance & Beauty boutiques and two online stores, extending its presence seamlessly between in-store experiences and the digital world.

Rooted in a spirit of excellence, Hermès cultivates creativity while honoring the finest savoir-faire. Each role is designed to inspire initiative, nurture talent, and uphold the uncompromising standards that define Hermès.

With a dedication to authenticity, a pursuit of refined simplicity, and a constant curiosity that fuels imagination, Hermès Middle East is a responsible employer committed to ethics, diversity, and inclusion, creating an environment that empowers individuals to grow and contribute with purpose. Embark on the Hermès journey and build a future that reflects your talent and ambition!

Details of the job

We are looking for a dynamic and charismatic Team Manager with a luxury fashion and watches & jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence.

RESPONSIBILITIES

Leadership & Team Development:
• Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
• Support the Store Manager in driving performance, coaching, and developing individual team members.
• Foster a collaborative and agile team environment where creativity and initiative are encouraged.
• Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

Client Experience & Sales Excellence:
• Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
• Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
• Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
• Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

Business & Operations Management:
• Monitor key performance indicators (KPI’s) and contribute to strategic decision-making to optimize sales.
• Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
• Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
• Support with reporting, team scheduling, and business priorities.

EXPERIENCE

• 5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.
• A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
• Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
• Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
• A natural storyteller with excellent communication and interpersonal skills.
• Agile, adaptable, and curious, always seeking opportunities to elevate the store’s performance.