Bilingual Call Center Representative [Daman]

The National Health Insurance Company (Daman) is actively hiring Bilingual Call Center Representatives to handle policyholder inquiries and manage medical approval requests across the UAE.

Core Responsibilities

• Answer high-volume inbound calls from patients and hospitals regarding policy limits, co-payments, and network coverage.
• De-escalate tense situations with frustrated customers who are experiencing delays in medical approvals.
• Log detailed and highly accurate patient interaction notes into the central corporate CRM system.
• Strictly follow Department of Health (DOH) regulations regarding patient data privacy and confidentiality.

Mandatory Requirements

• Language: Native-level fluency in Arabic and excellent spoken English are strictly required.
• Visa: Valid UAE residency with a clear NOC or active cancellation paper for immediate labor transfer.
• Skills: High-speed data entry and previous experience in a fast-paced customer support environment.

Benefits

• Salary: 4,500 - 6,000 AED monthly base, depending on language proficiency and experience.
• Perks: Comprehensive corporate health insurance, annual flight allowance, and standard government working hours.