Bilingual Call Center Representative [Daman]
AED4500 - 6000 per monthUaewalkins
The National Health Insurance Company (Daman) is actively hiring Bilingual Call Center Representatives to handle policyholder inquiries and manage medical approval requests across the UAE.
Core Responsibilities
- Answer high-volume inbound calls from patients and hospitals regarding policy limits, co-payments, and network coverage.
- De-escalate tense situations with frustrated customers who are experiencing delays in medical approvals.
- Log detailed and highly accurate patient interaction notes into the central corporate CRM system.
- Strictly follow Department of Health (DOH) regulations regarding patient data privacy and confidentiality.
Mandatory Requirements
- Language: Native-level fluency in Arabic and excellent spoken English are strictly required.
- Visa: Valid UAE residency with a clear NOC or active cancellation paper for immediate labor transfer.
- Skills: High-speed data entry and previous experience in a fast-paced customer support environment.
Benefits
- Salary: 4,500 - 6,000 AED monthly base, depending on language proficiency and experience.
- Perks: Comprehensive corporate health insurance, annual flight allowance, and standard government working hours.
Vacancy posted 4 days ago
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