Senior Consumer Account Manager

Company Overview

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.

As one of the MENA region's fastest-growing Scale‑Ups, Bayzat has more than 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE‑based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best‑funded HRTech scale‑ups in the region. Culture is paramount: a principle‑driven, merit‑based organization where authenticity and collaboration thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and continually striving for success.

Responsibilities

• Preparing insurance quotations for new customers & existing customer renewals
• Answering and proactively following up with potential customers through various communication channels (E‑mail, phone, WhatsApp, etc)
• Educating prospective customers on insurance products, mechanics, and regulatory requirements
• Working with brokerage partners, where needed, to obtain official customer quotations
• Maintaining accountability for renewal rates and agreed performance metrics
• Proactively building good working relationships with clients and insurers
• Setting up and leading meetings with certain existing clients to build rapport and cross‑sell other products
• Training and educating clients on the Bayzat Health application
• Maintaining knowledge of key market or industry changes
• Defining and re‑designing customer service and renewal processes to optimize efficiency
• Partnering with the design & technology team to optimize the Bayzat website and platform for user experience while minimizing required touchpoints
• Developing and delivering customer service/sales training on an ongoing basis
• Continuing to re‑design training & processes based on learning from day‑to‑day operations
• Maintaining and updating CRM to reflect process changes and optimization

Qualifications

• 2 to 5 years of experience in a client‑facing role is a must
• Excellent verbal and written communication skills
• Strong strategic, critical thinking skills and problem‑solving ability
• Obsessively organized and detail‑oriented attitude
• Ability to build strong relationships and work effectively with cross‑functionally both internal and external stakeholders
• Experience working in a high‑growth environment
• Ability to adapt to changes in process or work structure
• Ability to learn quickly and memorize certain product details needed for everyday conversations with clients
• Fluency in English is required; fluency in Arabic is preferred

Benefits & Culture

At Bayzat, we don’t sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. Your value creation and impact define your growth, not titles or tenure. We support cross‑functional moves and growth transitions when you drive value. Feedback is coaching, empowering you to find your own answers and elevate your game. Impact matters more than hierarchy; if you create value, you’ll have a seat at the table — even with the CEO.

Fast‑track opportunities for top performers; no artificial limits. Flexible work setup: remote and hybrid options designed around performance. Inclusive culture: regular company‑wide all‑hands, OKR tribe meetings, and annual awards celebrating real impact.