Oracle Fusion Roles- HCM Techno-Functional & Payroll Techno-Functional

Role1 : Oracle Fusion HCM Techno-Functional

Integration Production Support

• Provide L2/L3 support for integrations built on Oracle Integration Cloud (OIC).
• Monitor, troubleshoot, and resolve integration failures within defined SLAs.
• Perform root cause analysis (RCA) for recurring integration issues.
• Handle incidents, service requests, and change requests related to integrations.

Fusion HCM & Payroll Integrations

• Support inbound and outbound integrations related to Core HR, Payroll, Absence, Benefits, Learning, Recruitment (as applicable).
• Support common HCM/Payroll integrations such as Employee master data, Payroll inputs and outputs, Costing and GL integrations, Third‑party payroll/bank/WPS integrations.
• Troubleshoot issues related to HCM Extracts (HDL / HSDL based feeds) and Payroll flows and ESS jobs.

OIC Development & Enhancements

• Develop and support App Driven Orchestrations, Scheduled Integrations, and Basic and Scheduled Lookups.
• Modify existing integrations to support minor enhancements, regulatory or business changes.
• Manage integration versions, reusability, and error handling frameworks.

Technical Troubleshooting

• Analyze and debug issues using OIC activity stream, Tracking IDs, Fault policies, and integration insight (if used).
• Handle data transformations using OIC mapper (XSLT).
• Support REST/SOAP web service integrations with Fusion and external systems.
• Work with middleware, HCM, Payroll, and Finance teams for issue resolution.

Release & Environment Support

• Support deployments across DEV / TEST / UAT / PROD environments.
• Assist during Oracle quarterly updates, regression testing, and validation of integrations.
• Coordinate with Oracle Support for SRs related to OIC or Fusion failures.

Documentation & Stakeholder Coordination

• Maintain integration design documents, support runbooks, error handling, and restart procedures.
• Communicate with HR, Payroll, Finance, and IT stakeholders on integration health and issues.

Role 2: Oracle Fusion Payroll Techno-Functional

Payroll Production Support (UAE)

• Provide L2/L3 support for Oracle Fusion Payroll – UAE Legislation.
• Support end‑to‑end payroll processing including payroll run, pre‑payments, costing, payments, payroll reversals and adjustments.
• Resolve payroll discrepancies, retro pay issues, and balance mismatches.
• Support month‑end and year‑end payroll cycles ensuring accuracy and timeliness.
• Ensure compliance with UAE labour laws and payroll regulations.
• Handle payroll incidents, queries, and service requests within agreed SLAs.

UAE Payroll Functional Expertise

• Configure and support payroll elements (basic, allowances, deductions), salary structures and formulas, retroactive pay, end‑of‑service benefits (EOSB / Gratuity), leave encashment, unpaid leave deductions.
• Support WPS (Wage Protection System) file generation and validation.
• Handle Final Settlement (F&F) calculations including EOSB, leave balance, and pending payments.
• Manage payroll for multiple employee categories (monthly, daily, etc.).

Techno-Functional & Integration Support

• Support payroll‑related data loads and corrections using HDL / HSDL and payroll batch loaders.
• Troubleshoot payroll integrations with Banks (WPS files), Finance / GL (costing integration), Third‑party systems.
• Analyze and resolve errors in ESS jobs, payroll flow logs, and extract and interface failures.
• Coordinate with technical/integration teams (OIC/BI/Finance) as needed.

Payroll Reporting & Validation

• Support payroll reports using OTBI and BI Publisher.
• Support payroll balance reports and perform data reconciliation between Payroll, Core HR, Finance / GL.
• Support statutory and management payroll reporting.

Change Requests & Enhancements

• Perform impact analysis and implement minor payroll enhancements.

Support configuration changes due to

• Business policy updates.
• Regulatory changes.
• Assist with Oracle quarterly patch testing (payroll regression testing).

Documentation & Stakeholder Communication

• Prepare and maintain Payroll SOPs and run books.
• Issue resolution documentation.
• Communicate effectively with HR Operations, Payroll teams, Finance teams, IT and Oracle Support.