Front Desk Agent (EU Language)
Full-time
AccorHotel
- Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
- Adheres to and executes all job task checklist points.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Review all Group Resumes VIP reports daily business reports.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working.
- Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required to include Gift Card redemption.
- To support the Concierge or Telephone Operator as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
- Post applicable charges for late check-outs requests.
- Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that ones cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
- Ensure proper handling and documentation of guests valuables being secured in hotel safe deposit box.
- Drive and champion ALL loyalty program.
- Drive FO Up selling program.
- Be familiar with hotel services and promotions and promote them.
- Use Royal Service Manager as the main method of communication throughout the department as required for communication.
- Take and deliver accurate and timely guest messages.
- Respond to queries positively.
- Follow department policies procedures and service standards including all safety policies.
- Other tasks as assigned.
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English and at least one additional language
- Minimum of 1 year previous Hotel experience is an asset.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Property Management System such as Opera is an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Full-time
Vacancy posted a month ago
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