Butler Service Desk Agent
Marriott Hotels Resorts
Description
POSITION SUMMARY
Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive record and relay messages accurately. Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features property amenities and local areas of interest. May process room service orders answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
- ...Description : RESPONSIBILITIES - Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR -... ...partnering with one of the leading Banking & Insurance Company in Dubai. We are looking for an IT Service Desk Agent (Part-time).
AED2500 per month
...Essential Functions: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. Supportive Functions: Agent... ...professionally and smoothly referGuest to either the Operator or Concierge Desk for Messages,and if necessary the rationale of why Room...- ...day First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel...
AED1900 per month
...inquiries and provide information about the company. Managing Front Desk Operations: Maintain a clean and organized front desk area.... .... Proven experience as a Receptionist or in a customer service role is a plus. Excellent communication and interpersonal skills...- ...Description: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest...
- ...Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users. -Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues. -Certifications:...
- ...The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account...
- ...Responsibilities Primary duty will be to handle inbound/outbound customer service calls through phone, email and in person meetings. Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify...
AED3350 per month
...The purpose of this position is to provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Ensure excellent standards of service and a high level of customer satisfaction is maintained...- We’re looking for talented individuals to join our team and grow with us. If you’re ready for your next challenge, we’d love to hear from you. Qualifications: With minimum 2 years experience in a similar role Must be readily available or willing to relocate...
AED4000 per month
...We are currently hiring Customer service agent Salary : 4000 basic + benefits as per the law . Other benefits: Air ticket + annual appraisal Location : Dubai Working hours : 8 hours + 1 hour break Requirements: - Arabic speaker. - fluent English. -...- ...Mileo, the Palm is looking for dedicated and enthusiastic Guest Service Agents to join their pre-opening Front Office team. The ideal candidate must have prior experience with Opera Cloud, a genuine passion for delivering exceptional guest experiences, and a commitment...
AED1800 per month
...Full job description Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests. · Responds to guest requests for information about the hotel and its...- ...potential clients to promote and sell properties or real estate services. They must have excellent communication skills to effectively... ...clients to schedule property viewings or meetings with real estate agents. Additionally, property telemarketers may be required to...
AED6500 - 7500 per month
...Time Salary: AED 6,500 – AED 7,500 per month Job Overview IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination,...- Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management ...
- 1. Preparing the Suites, In-stay, and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. 2. Maintaining a sense of calm and charm even under the stress of tight deadlines and amid last minute guests. 3. A go-between the household...
- ...Position: Associate Service Desk Analyst Date Posted: May 19, 2026 Industry: Information Technology / IT Support / Service Desk Employment Type: Contract (1 Year – Extendable) Experience: 4–5 Years in Service Desk / IT Support Roles Required Qualification...
AED5000 per month
...of our business philosophy is our commitment to extraordinary service, honesty, and clear communication. We offer a comprehensive range... .... With our wide network of multilingual and highly qualified agents ready to serve you, you can be confident that every requirement...- ...We are looking for Reservation Agent to join one of our properties. Interested applicants... ...be well-versed with the facilities and services offered by the hotel. · To “master” the... ...status is correct · To assist the front desk staff with any reservation queries · To assist...
AED3000 per month
...greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and... ...preparation by providing relevant data Communicate with public services when necessary Properly handle complaints and grievance procedures...AED4000 per month
...We are looking for a well experienced female Front Desk Receptionist to join our veterinary clinic in Ajman. The applicant must love animals , providing excellent customer service to the owners , answer phone call, handle emails , booking appointments, enter data into...AED4000 per month
...dedicated to providing our customers with the highest level of service. Our dynamic team consists of enthusiastic, young professionals... ...of education · Minimum Experience Required: 2 years into front desk/ Administration · Exceptional interpersonal and communication...- ...organisation in Dubai is seeking a dedicated and professional Front Desk Executive to join their team. This is a Full-Time position... ...to multi-task and prioritise effectively. * A customer service-oriented mindset with a proactive and resourceful approach to problem...
AED4500 per month
...Position: Customer Service Agent (Native Arabic Speaker) Date Posted: 2 June 2026 Industry: Customer Service / E-Commerce Employment Type: Full Time Experience: Minimum 2+ Years of Customer Service Experience; E-Commerce Experience Preferred Qualification...- ...Join us as a Front Office Agent and support our dynamic Front Office team at the Holiday... ...for all activities relevant to the front desk such as the reception, check in / out. Further... ...personality you will ensure great guest service in line with our brand standards and...
- ...The Position To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange... ...and procedures Attend to guests’ request of using the service of safety box at all times Knowledgeable of all special promotion...
AED5000 per month
...We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of... ...technical aptitude, and a passion for delivering outstanding customer service. Responsibilities : End-User Support: Provide timely and...- ...the power of music, and we are currently seeking a Senior Front Desk Officer to contribute to this mission. Job Description: As a... ...flow of operations, and promoting sales of our music education services. Responsibilities: Front Desk Management: Greet and assist...
- ...A professional and well-presented Front Desk Receptionist is required to manage reception operations and provide excellent customer service to visitors, clients, and staff. The selected candidate will serve as the first point of contact and ensure smooth front office operations...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Butler Service Desk Agent. Be the first to apply!
