Sales Support Executive
Nathan & Nathan HR
We are currently hiring for a Sales Support Executive role for a diversified group of companies in the UAE with multiple business entities spanning trading and distribution operations. The organization operates in a fast-paced, multi-entity environment and is known for its strong regional presence and customer-centric approach.
Job Overview
The Executive – Sales Support will play a key role in enabling smooth end-to-end sales operations across multiple business units. This includes managing quotations, sales orders, customer coordination, documentation, reporting, and cross-functional collaboration with finance, logistics, legal, and marketing teams.
The role is critical in ensuring efficient sales processes, timely follow-ups, and a seamless customer experience across all group entities.
Key Responsibilities
Sales Support & Operations
- Support the centralized sales team across multiple entities
- Prepare and manage quotations, proposals, contracts, and sales orders
- Actively engage with leads, follow up with customers, and support deal closures
- Maintain CRM systems, pipelines, and customer databases
- Track order status and ensure timely updates across stakeholders
Customer Support
- Handle customer queries related to quotations, orders, invoices, and delivery updates
- Ensure a consistent and high-quality customer experience
- Support onboarding and account maintenance activities
Documentation & Reporting
- Maintain accurate sales records and documentation as per company policies
- Prepare weekly and monthly sales reports and dashboards
- Support compliance and audit requirements
Cross-Functional Coordination
- Coordinate with Finance for pricing, invoicing, credit control, and collections
- Liaise with Logistics for stock availability and delivery scheduling
- Work with Legal, Marketing, and Procurement teams for contracts, sales collateral, and related support
Process Improvement
- Support standardization of sales processes across entities
- Identify gaps and contribute to efficiency improvements
- Assist in CRM/ERP enhancements and system implementation
Requirements & Skills
- Bachelor's degree in Business Administration, Commerce, or related field
- 2–5 years of experience in Sales Support / Sales Coordination / Commercial Operations - Not Customer Service
- Strong experience working in multi-entity or group-level environments preferred
- Prior experience in trading or service-based companies highly preferred
- Strong proficiency in CRM and ERP systems (mandatory focus area)
- Excellent MS Excel, reporting, and analytical skills
- Strong communication, coordination, and multitasking abilities
- Detail-oriented with a customer-first mindset
- An attested degree is a must for being considered for the role
Vacancy posted a month ago
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