Manager, Partnerships

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role Overview

The Partnerships Manager is responsible for managing the company’s portfolio of partnerships, ensuring strong day-to-day performance, effective execution of partnership initiatives, and alignment with commercial objectives. The role manages the partnership lifecycle from onboarding through to performance management, optimization, and renewal, while working closely with internal teams and external partners to deliver measurable results.

What you'll be doing

• Ensure clear ownership, effective prioritization, timely execution, and accountability across key deliverables.

• Set and manage priorities based on business needs, commercial impact, partnership performance, and deadlines.

• Develop and execute tactical campaigns with strategic partners throughout the year, aligned with brand priorities, key trading periods, and relevant launches.

• Strengthen existing partnerships through new activations, exclusive offers, and joint marketing initiatives that enhance customer relevance and generate incremental value.

• Monitor the day-to-day performance of existing partnerships, tracking key KPIs, identifying underperforming programs, and implementing actions to improve results.

• Identify opportunities within existing partnerships to increase transactions, customer engagement, conversion, and incremental revenue.

• Work with external partners to ensure partnership programs and offers are consistently communicated to their customer base through CRM, email, digital, social, and other relevant channels.

• Maintain and use partnership performance dashboards to monitor results, identify trends and opportunities, and track progress against commercial and financial objectives.

• Collaborate with Legal, Tech, RSO, Accounting, Finance, Tax, and Customer Care teams to support partner onboarding, contracting, technical integration, financial setup, reconciliation, compliance, and operational execution.

• Monitor outstanding and overdue partner payments, coordinating with Accounting and Finance teams and following up with partners to ensure timely collection and resolution.

• Act as the main point of contact between external partners and relevant internal stakeholders, proactively resolving operational and commercial issues.

• Prepare regular updates for management covering partnership performance, pipeline, key initiatives, risks, and growth opportunities, including clear recommendations and action plans.

Key Areas of Accountability

• Partnership performance and commercial results

• Partner engagement, retention, and growth

• Campaign and activation execution

• Customer engagement and incremental revenue opportunities

• Partner-funded marketing and exposure

• Operational delivery and issue resolution

• Partner payment follow-up and financial coordination

• Team prioritization and execution

• Partnership reporting and management updates

What you’ll need to succeed

•   Bachelor’s degree in business, Marketing, Management, or a related field.

• 5–7 years of experience in partnerships, business development, account management, or a related commercial role.

• Proven experience managing partnerships, campaigns, negotiations, and partner performance.

• Strong commercial, analytical, communication, and relationship management skills.

• Experience working cross-functionally with internal teams and external partners.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

• Experience in retail, loyalty, payments, travel, or related industries is an advantage.  

What we can offer you

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.