IT / CAFM Team Leader
Kunnected Living Facilities Management Services LLC
KUFM is looking for an experienced IT/CAFM Team Leader to join our team in Abu Dhabi, UAE.
If you are a skilled IT/CAFM Team Leader and have a strong technical background, we would love to hear from you.
Job Purpose:
The IT/CAFM Team Leader is responsible for managing all digital systems that support Facilities Management operations for a large university student accommodation project in Abu Dhabi.
This includes configuring and maintaining CAFM platforms, BMS dashboards, Helpdesk systems, and FM-related IT infrastructure. The role ensures seamless system integration, accurate data management, and full compliance with contractual performance and reporting requirements.
Key Responsibilities:
- Configure, operate, and maintain the CAFM platform to support PPM, reactive maintenance, SLAs, lifecycle planning, and service requests.
- Manage integration between CAFM and other systems (ERP, IoT, BMS).
- Manage CAFM integration with BMS, Helpdesk, and IoT systems for real-time monitoring and reporting.
- Oversee API integration, middle ware and data exchange process.
- Administer and maintain CAFM platform (user accounts, roles, permissions, workflows)
- Maintain accurate CAFM asset registers, location hierarchies, and system data integrity.
- Develop, implement, and maintain workflows aligned with contractual requirements
- Ensure all Service Events, Exception Events, and Service Requests are logged and tracked accurately
- Implement and maintain Service Event Categorisation Protocol
- Oversee Helpdesk system as the primary interface for FM service delivery
- Ensure proper ticket logging, tracking, escalation, and closure
- Monitor service performance against SLAs
- Generate monthly and annual performance reports as per contract.
- Develop dashboards for SLA compliance, availability, PPM completion, utilities consumption, and KPIs
- Support payment mechanism calculations, including deductions related to performance
- Manage FM-related servers, networks, backups, and data storage
- Operate and monitor systems hosting CAFM, BMS, and Helpdesk applications
- Ensure data security, integrity, and system availability
- Administer IDF racks, network switches, patch panels, LAN/WAN, VLANs, and routing protocols
- Ensure redundancy, failover mechanisms, and secure data flow via firewalls and security systems
- Implement cybersecurity controls across all FM systems and devices
- Manage firewalls, antivirus, endpoint protection, and access control
- Ensure compliance with ICT policies and contractual requirements
- Provide first- and second-line support for CAFM and IT-related issues
- Configure and maintain FM user devices/FM scope (laptops, desktops, printers, scanners)
- Support troubleshooting, maintenance, and lifecycle management of CAFM/IT assets
- Train FM staff and Helpdesk operators on CAFM and digital tools
- Provide ongoing system support, troubleshooting, and user guidance
- Liaise with Procurer's ICT team, security team, and other stakeholders
- Manage CAFM vendors, software providers, and integration partners
- Support digital transformation initiatives (e.g., IoT, predictive maintenance)
- Identify and implement process improvements and automation opportunities
- Provides clear reporting, updates, and escalation when required.
- Ensures customer‑focused service delivery to accommodation occupants.
- Ensure that M&E team, vendors and contractors fully comply with HSE requirements.
- Ensure adherence to Good Industry Practice, legislation, and all necessary consents
Required Skills and Competencies:
- Configuring and managing CAFM platforms, BMS dashboards, and Helpdesk systems.
- Integrating Skills with FM systems with IoT, access control, and energy management tools.
- Excellent troubleshooting and technical problem‑solving skills.
- Proficiency in CAFM, BMS, and Helpdesk systems.
- Server rack setup, port, structured cabling, and environmental controls
- Wi-Fi deployment, signal optimization, and connectivity troubleshooting.
- Good communication, coordination, and reporting abilities.
- Commitment to safety, compliance, and service excellence.
Experience & Educational Requirements:
- Bachelor's degree in IT, Computer Science, Engineering, or related field.
- Minimum 12–15 years of experience in CAFM/BMS/IT infrastructure management within FM or PPP projects.
- Strong knowledge of FM operations, SLA-based contracts, and system integrations.
- Experience with networks, servers, Wi-Fi, and cybersecurity.
- Excellent analytical, reporting, and communication skills.
- Experience in residential, hospitality, commercial or any Hard FM establishment but student accommodation/school/university environments preferred.
Vacancy posted 2 days ago
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