Customer Service Representative (English/Farsi Bilingual)

English/Farsi Bilingual Customer Service Representative

Company: TeamFicient

Location: Remote

Employment Type: Part-Time

Salary Range: TBD

Work Schedule:  

• Time Range: Between 7 AM and 7 PM CST
  

• Days Off: TBD (2 days per week)
  

About the Role

We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.

Core Responsibilities

Customer Support & Communication

• Handle inbound and outbound customer calls professionally
  
• Respond to customer inquiries via email and text
  
• Provide timely and accurate information regarding services, appointments, and general inquiries
  

Scheduling & Enrollment Support

• Schedule and reschedule appointments using the company scheduling system
  
• Assist customers with enrollments and payment processing
  

Administrative Support

• Maintain accurate customer records and prepare evaluation reports
  
• Coordinate with instructors and support daily administrative operations
  

Candidate Qualifications

Must-Haves

• Fluent in English and Farsi (spoken and written)
  
• Strong customer service, communication, and call handling skills
  
• Excellent written communication skills for email and text support
  
• Highly organized, detail-oriented, and able to multitask
  
• Proficient in Microsoft Outlook and comfortable learning new systems
  
• Self-motivated with the ability to work independently in a remote environment
  

Good to Have

• Knowledge of driving school operations, scheduling processes, or DMV-related procedures
  

Tools & Systems

• Scheduling System
  
• Ooma Phone System or other related phone systems
  
• Microsoft Outlook