The Department of ICT & IT Security at the American University of Sharjah is seeking a Systems Engineer II

The Department of ICT & IT Security at the American University of Sharjah seeks to hire a Systems Engineer II to manage and maintain the systems infrastructure resources including cloud Services (IaaS, PaaS, SaaS), servers, storage, and associated operating systems. This individual will apply proven analytical, technical, communication and problem-solving skills to help identify, communicate and resolve systems related issues.

Job Responsibilities

Work collaboratively with IT team members and business stakeholders to define business requirements and systems goals and to identify and resolve business systems issues.
Perform real-time monitoring of IT Infrastructure to ensure services are available by taking proactive actions.
Design and perform server and security audits, system backup procedures and other recovery processes in accordance with the university's disaster recovery and business continuity strategies.
Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
Create and maintain documentation as it relates to system configuration, mapping, processes and service records.
Monitor & resolve IT Service Desk tickets assigned to the escalation queue based on priority.
Manage the infrastructure environment of all types, including Storage (NetApp), Servers (Physical and Virtual), Virtual Infrastructure (VMware), Backup (Veeam, Cohesity), Cloud Services (Azure, AWS, OCI).
Automate and enhance processes where possible.
Manage Microsoft technologies: Active Directory, SCCM, Azure Entra ID, Intune.
Implement and manage Infrastructure as Code (IaC) solutions using DevOps practices.
Transfer knowledge and experience to the rest of the team.

Qualifications And Skills Required

Bachelor's degree in a related field (Computer Science/Engineering)
At least 7 years of relevant experience in Cloud management (Azure, AWS)
Knowledge and experience with Red Hat Enterprise Linux and Windows
Knowledge and strong experience with Microsoft Technologies, mainly Active Directory and Azure Entra ID
Experience in Enterprise Server & Storage management (CISCO UCS, NetApp, ...)
Software integration skills utilizing programming languages (Perl, Python, VB, ...)
Experience in Infrastructure as Code (IaC) using DevOps practices
Solid experience in IT foundation services (DNS/DHCP, Virtualization, Backup, Storage, logs management, and key networking aspects)
Knowledge and experience with patch & vulnerability management systems
Self-motivated and able to provide solutions based on independent research
Excellent customer service, interpersonal and problem-solving skills
Excellent communication skills in written and spoken English
Capable of multi-tasking
Team worker
Flexible to work outside regular Business hours and is expected to be on call when needed to support the services
UAE national preferred

Preferred Qualifications And Skills

A master's degree in a related field (Computer Science/Engineering)
Certifications in related technologies (Azure, AWS, VMware, ...)
Experience in setting and managing an HCI environment (like Nutanix)
Experience in integration or automation tools (Ansible, Boomi, ...)
Experience in the following technologies: VMware, Cohesity, Veeam, Infoblox, NetApp
Experience in Email services management, including Google Workspace and Microsoft Exchange

The candidate should be available full-time on-site during AUS main working hours (Monday to Thursday 8AM to 6PM) but is also expected to be ready to work at flexible times when needed. We are looking for a candidate who is ready to hit the ground running with minimal training.

How To Apply

Interested applicants should fill out the form. AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted. AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one's qualifications.

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Systems Engineer II | ICT & IT Security Department