...As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the...
...Compile statistics for front office and provide reports relating to that area
Continually check the accuracy of room count
To have a full working knowledge of the IHG One Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members...
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set-up inventory and monitor supplies and other ...
...A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
What will I be doing?
As a Room Attendant, you are responsible for cleaning...
...To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and... ...configuration and products among the team members.
To achieve Quality Tools Yield Management performance with reservations team.
To...
...2 years of driving revenue growth including but not limited to Rooms, Food & Beverage / MICE venues, and other resort facilities.... ...informed decisions.
Proficiency in revenue management systems and tools, as well as hotel property management systems.
Excellent...
...specifications.
# Determine the air volume required for each room, ventilation frequency, and heat generation information.
# Determine... ...layout design.
Exposure to 2D AutoCAD and 3D design tools like AVEVA.
Experience in heat load calculation software like...
...smooth workflow.
# Regularly check the operation of the machine room, related systems and equipment, and give timely feedback.
#... ...in the shift.
# Manage the system's materials, staff borrowing tools as well as the registration and storage system of receiving materials...
...property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's... ...a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning catering...
...repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g....
...Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted... ...across all revenue streams, to include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route...
...functionality and safety of all the hotel's equipment and machinery. This includes performing preventative maintenance in guestrooms, meeting rooms, public spaces, and Engineering Mechanical/Electrical rooms & Equipment.
Specifically, you will be responsible for performing the...
...registered.
To ensure that the evening arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.
To ensure proper completion of all CID and local government requirements...
...repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment including cleaning and lubrication. Visually inspect tools equipment or machines. Carry equipment (e.g. tools...
...hosted entertainment to clients.
Attend Sales events and international sales missions, as required
Develop additional meeting room broker accounts and actively manage Key Accounts
Drive business centre activity with the centre teams to deliver sales activity...
...To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
To attract guests... ...of the hotel configuration and products.
To achieve Quality Tools and Yield Management performance.
To know the competitors and...
...throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the...
...property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation...
...if located
Be thoroughly familiar of the property layout, design, entry and exit points
Ensure that the Security Control Room and Fire Control Rooms are never left unattended
To attend regular training within the department
Make way by escorting VIPs...
...necessary follow-up , when they are out on sales calls.
To ensure that the correct booking procedures are implemented, including group room and meeting program history, contractual agreements, room block analysis, etc.
To ensure that all credit and collection...
...Job Description:
VPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections...
...team of any special events or VIP Guests in the hotel for events or for general accommodations
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Monitor the...
...necessary followup when they are out on sales calls.
To ensure that the correct booking procedures are implemented including group room and meeting program history contractual agreements room block analysis etc.
To ensure that all credit and collection procedures...
...Planning & Organizing:
# Plan cleaning schedule according to the Room Status Sheet allocation.
# Ensure Housekeeping trolley is... ...use.
# Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are...
...with the control account.
To ensure the accuracy of all charges and credits posted to the individual accounts.
To ensure the room rate charged to travel agents are in accordance with the contract (if applicable).
To ensure the group billings are complete as...
...schedules, check and maintains inventory such as cleaning supplies, tools and maintenance supplies. • Perform additional tasks assigned by... ...system and to ensure the efficient working of the control room. • Ensure that the control room and all equipment is maintained...
...Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document...
...times are respected.
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
To strictly respect the room keys and section keys handover procedures.
To daily follow the checklists.
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...area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels...
...be the main point of contact for the client and the entire event operation (including banquet, accounting, technical, audio visual, rooms division and kitchen).
To communicate effectively with all department within the hotel involved in carrying out the needs of a...