...Key Accountabilities
▪ Respond to Service Desk calls and emails in line with SLA terms.
▪ Log and provide first-level online support for tickets using ITSM application.
▪ Escalate unresolved tickets to second-level support teams and monitor all open tickets.
▪...
TechMantra Global
Abu Dhabi
2 days ago
...variety of talents from all over the world. We recruit professionals from different areas for YAS Holding and our subsidiary companies.
For more information, Please visit YAS Holding website
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Yas Holding LLC
United Arab Emirates
2 days ago
...Job Description *
A large utilities client is looking for a Service Desk Analyst to join their team in Port St. Lucie. They will be providing superior customer support for the company and all its subsidiaries. The Service Desk Analyst coordinates and provides support...
Insight Global
Dubai
13 hours ago
...escalating serious issues to relevant stakeholders.
Avoiding service interruptions by performing system installations, updates, and maintenance... ...user guidance.
Documenting processes and maintaining service desk records.
Making recommendations to optimize IT performance...
Accor Hotel
Dubai
4 days ago
...a well-experienced IT Helpdesk Support Analyst interested in working in a standalone role... ...primarily be responsible for providing desk stop support - remote and onsite, to all... ...Handling the variety of walk-in requests to the Service Desk in a professional manner.
On-site...
Black Pearl Consult
Abu Dhabi
2 days ago
Private medical insurance
A fantastic training and development programme
Volunteer time off
The opportunity to partake / qualify for our Global incentive weekend
Employee wellbeing through various programmes
You’ll have plenty of opportunities...
Robert Walters
Dubai
2 days ago
...practice framework (such as ITIL, ISO20k) for the delivery of IT services
Sound knowledge and experience of supporting range of IT... ...Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources...
Black Pearl Consult
Dubai
2 days ago
...environment
~ College level degree in computer related technologies or demonstrated equivalent experience
~ Exceptional customer service and interpersonal skills and the ability to adapt in a face-paced environment
~ Ability to effectively prioritize and organize...
PUMA Group
Dubai
1 day ago
The job posting is outdated and position may be filled
Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
Assisting customers with account setup and application installations.
Ensuring optimal application functionality...
Halian Middle East
Dubai
1 day ago
...Excellent verbal and written communication skills
Ability to work both independently and team environment
Strong customer service mindset
Microsoft 365/Windows OS - Windows 10
Microsoft Edge support
Microsoft SharePoint Online experience...
Dice
Dubai
4 days ago
...pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
Job Description
A service desk is a communications centre that provides a single point of contact (SPOC) between a company and its customers, employees and...
Ghobash Group
Dubai
13 hours ago
...Service Desk Analyst Jobs In Dubai UAE | Fitch Group
For More Top Organization Jobs Click Here
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice...
Fitch Group
Dubai
13 hours ago
Notre m tier consiste transformer les r ves de nos clients acqu reurs en r alit , de les accompagner sur lensemble de leur parcours dachat immobilier : du conseil, la recherche, en passant par les visites, la n gociation, ladministratif et ce, jusqu leur emm
...
ALPHA DATA PROCESSING SERVICES LLC
Dubai
22 hours ago
Experience Level: 5+ Years
Job Requirements
ITIL Certification Good to Have
Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Awareness of...
Tech Junction Ltd
Dubai
3 days ago
...Technical Service Desk Triage Support Analyst
Technical Service Desk Triage Support Analyst
Band 3 – Starting at FTE £21,028 per annum
Date Ending
September 11, 2023
~ A comprehensive induction programme to prepare you for your role.
~ Training provided...
British Educational Suppliers Association (BESA)
Dubai
1 day ago
...communication skills, including proficiency in email and customer service protocol.
User Support Experience: 5 years of experience in... ...Knowledge of ITIL best practices is preferred, especially in service desk procedures, incident and request management.
Issue...
Raqmiyat Dubai
Abu Dhabi
3 days ago
...For our Digital Service Center we are looking for an enthusiastic Junior Service Desk Engineer;
In your new position as Digital Service Center Engineer you will be responsible for the excellent functionality by managing and maintaining a growing number of Siemens...
Siemens
Dubai
3 days ago
~ BSc (IT) Degree or Higher Diploma in Information Technology.
~3+ years of experience in a client-facing technical support/service desk context.
~ Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.
~ Microsoft...
GAC Group
Dubai
4 days ago
...to line manager• Coordinate with internal departments for client requests• Maintain accurate customer records• Provide after-sales service and address client issues
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised...
Flow Talent
Abu Dhabi
4 days ago
...IT Service Desk Analyst Jobs Dubai United Arab Emirate 2023 | Arthur Lawrence
description
Arthur Lawrence is a management and technology consulting firm with expertise in talent acquisition, business process management and digital transformation solutions . We...
Arthur Lawrence
Dubai
4 days ago
...Provide top-notch technical support and assistance for computer systems, hardware, and software. Be the go-to person for users facing IT service issues.
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User Support: Respond to user queries...
Tech Junction Ltd
Dubai
4 days ago
...About us:
Synergy Associates is an International IT Managed Services Provider (MSP) with offices and clients in London, New York, LA,... ...remotely when not with clients.
Responsibilities:
As a service desk engineer, you will investigate and diagnose end-user issues,...
Synergy Associates Ltd
Dubai
3 days ago
...activities.
Developing and implementing plans for the maintenance of computers and devices. Familiar with the quality standards of service provision.
Knowledge of computer and hardware maintenance solutions.
Familiarity with the use of virus protection software....
Sundus Recruitment And Outsourcing Services
Abu Dhabi
2 days ago
...Leads the service desk team to carry out customer support operations properly and promptly, monitors and evaluates the overall performance to ensure problems are timely responded to and accurately resolved.
Ensures all problems and gaps handled by the service...
Acceler8 Talent
Sharjah
3 days ago
...Administrator HR Service Desk Jobs In Dubai
Job Responsibilities:
Point of contact for all day-to-day operations.
Daily monitoring of Help Desk queries no SLA breech.
Day to day processing of tickets raised on the query management system on behalf of all employees...
Transguard Group
Dubai
1 day ago
...Analyst Services Transformation• UAE NationalThe job posting is outdated and position may be filledAnalyst Services Transformation• UAE NationalSupport the implementation of the service development framework at the level of new and up to date services and trips to government...
Al Nahiya Group
Abu Dhabi
1 day ago
...organizations of 500+ employees
~ Understanding and ability to navigate ticketing systems
Plusses:
Background in customer service/client facing environment
Experience communicating with upper management/C-level executives
IT admin in previous role...
Insight Global
Dubai
13 hours ago
...IT Service Desk Analyst Jobs In Dubai UAE 2023 | Arthur Lawrence
For More Top Organization Jobs Click Here
Description:
Arthur Lawrence is urgently looking for a IT Service Desk Analyst for a client in Dubai, UAE. Kindly review the job requirements below. Your...
Arthur Lawrence
Dubai
1 day ago
The job posting is outdated and position may be filled
Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site...
Transguard Group Dubai
Dubai
2 days ago
...programs
• Day to day management and query management system on behalf of all employees within the business.
• Ensuring the HR Service Desk fully supports the business needs and able to answer queries confidently
• Provide professional advice and support to...
Transguard Group Dubai
Dubai
2 days ago