Position: Desktop Support Engineer

Date Posted: May 17, 2026

Industry: Information Technology / IT Support / Infrastructure

Employment Type: Full Time

Experience: 3–5 Years Hands-on IT Support Experience Required

Qualification: Bachelor’s Degree / Diploma in Information Technology, Computer Science, or Related Field Preferred

Salary: AED 5000 to 10000 (estimated)

Location: Al Ain, United Arab Emirates

Company: Photon IT

Description:

A reputable IT services company is currently hiring a skilled and proactive Desktop Support Engineer to join its technical team in Al Ain. The selected candidate will be responsible for providing end-user IT support, maintaining system performance, and ensuring smooth operation of hardware, software, and network infrastructure.

This role is ideal for IT professionals who have strong troubleshooting skills and hands-on experience in managing desktops, laptops, printers, Windows/macOS systems, and Microsoft 365 environments. The company is seeking a candidate who can efficiently resolve technical issues while ensuring high levels of user satisfaction.

Key Responsibilities:

• Troubleshoot, repair, and maintain desktops, laptops, printers, and related IT hardware

• Support Windows and macOS operating systems and Office 365 applications

• Diagnose and resolve LAN/Wi-Fi connectivity and networking issues

• Manage user accounts, permissions, and corporate software access via Active Directory

• Provide technical support and resolve user IT tickets in a timely manner

• Ensure smooth functioning of Microsoft 365 services and user environments

• Maintain IT documentation and support system updates when required

• Deliver high-quality customer support and ensure user satisfaction

Requirements:

• 3–5 years of experience in IT support or desktop support roles

• Strong knowledge of Windows OS, TCP/IP networking, Active Directory, and Office 365

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service abilities

• Must be based in or willing to relocate to Al Ain, UAE

• Certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certifications are an advantage

What We Offer:

• Competitive salary package with UAE benefits

• Professional and collaborative work environment

• Career development and growth opportunities

Work Location:

• Al Ain, United Arab Emirates
• Full-time on-site role

Subject Line: Desktop Support – Al Ain

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.

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