As a member of the Investment Technology support team will support various applications running in an investment management organisation. Position requires both technical and business understanding, and the candidate can interface with a variety of stakeholders including Portfolio Managers, Traders, Middle Office and Operations teams to investigate and solve system issues.

Responsibilities

Provide application support to several key in-house and off-the-shelf Investment Technology applications

Analyse system logs, understand business workflows and identify issues within systems

Swiftly resolves disruptions to technology services minimizing user impact and maintaining service levels and ensures adequate communication to stakeholders during application outages/downtime.

Performs detailed root cause analysis, debugging, and interrogation and implements preventative measures

Proactive problem management by determining root cause and escalation to L3 or vendor when necessary.

Implements production changes and hotfixes as required to resolve incidents/problems

Review and creation of high-quality procedures and knowledge articles around applications/processes to ensure information transfer and transition of new capabilities to stakeholders.

Ensure service monitoring, reporting and continuous improvement of the service quality and availability

Analysis performance trends and crafts action plans to address potential impacts prior to impacts occurring

Accountability for own work, proactively collaborates with team members and makes suggestions to improve practices and looks for automation opportunities

Being available for on-call support on a rotation basis.

Capability to dissect problems into manageable parts and may lead initiatives of varying degrees of complexity

Works within guidelines and policies for ongoing work; may receive general mentoring on new assignments and applications.

Commitment to the service level objective and alignment with section mission and roadmap

Help shape new technology standards whilst bringing new fresh ideas

Skills

Must have

Experience supporting PMS/OMS systems such as Charles River or EMS systems such as Flextrade, Liquidnet, BBG EMS.Tethys, Orchestrade and SpiderRock

Understanding of modern deployment and code management with platforms like GitLab/GitHub and CI/CD concepts preferred

Experience with Databricks or similar data platforms

Basic experience with a programming language and/or scripting language (e.g., Python, PowerShell, Perl, Shell, Bash, Java, JavaScript)

Knowledge of middleware technology or systems integrations

MQ, File transfer, Logic Apps

Experience working with ITSM tools like ServiceNow and/or JIRA and technical domains (AWS, Splunk)

Good SQL knowledge

Basic knowledge of Automated Schedulers (e.g. Control-M/Stone Branch/Autosys)

Desirable experience on monitoring tools such as GENEOS ITRS or Dynatrace

Works across teams to review technology portfolio and make recommendations for procedures and practices

Nice to have

Bachelor's or Master's degree in computer science or related discipline or equivalent combined education and experience.

Minimum of 5 years relevant experience within L2 Application support

Sound technology understanding and application to financial markets

Independent, highly analytical, proactive and has good communication and interpersonal skills

Ability to plan and organize workload.

Is adaptable and able to learn quickly

Other

Languages

English: C1 Advanced

Seniority

Senior

Senior Specialist - Application Support