About Joint Space

Joint Space Polyclinic LLC is a multidisciplinary medical clinic, movement space and educational hub based in Alserkal Avenue, Dubai, UAE.

Each patient has their own individual biological landscape, and as such, the philosophy of Joint Space requires each practitioner to approach their patient as a unique individual requiring an in-depth understanding from many perspectives. The environment of Joint Space has been shaped in such a way to provide patients the opportunity to understand their bodies and to learn how to develop longevity in their health through supporting clinical modalities, movement practices and education.

The core practices and focus of Joint Space are physical therapies such as Osteopathic medicine, Physiotherapy, Chiropractic medicine, practices such as Naturopathic medicine, Functional medicine and Regenerative medicine, movement, wellness and sports performance practices, and education for patients and healthcare professionals.

Job Duties and Responsibilities

Welcoming patients and visitors, answering the telephone and answering any inquiries.

Schedule appointments between doctors and patients.

Ensuring patients are arriving on time and rescheduling them in a timely manner.

Adhere to policy and procedures during all activities.

Assisting patients with completing necessary forms and documentation.

Keeping a clean and calm reception area.

Processing billing and payments, using medical software

Dealing with insurance questions and invoicing.

Faxing, scanning, filing, and mailing documentation.

10.

Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.

11.

Equipment sterilisation and cleaning.

12.

Monitoring and ordering stationery and clinical supplies as required.

13.

Booking and organising staff and doctor meetings as required.

14.

Maintaining information confidentiality at all times.

15.

Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.

Requirements

Qualifications and Education

Secondary school graduate or equivalent required
Knowledge of MS Office

Work Experience

Minimum of 2 years relevant experience at a healthcare facility, in a receptionist role
Medical education or training is preferred (advantageous)

Key Competencies

Meticulous attention to detail with the ability to multitask
Innovative thinker with strong conceptual and problem-solving skills
Strong organizational, administrative, and planning skills
Ability to work under pressure and react effectively to emergency situations
Ability to use discretion while working with sensitive information
Excellent documentation, communication, and IT skills
Leadership skill
Mentoring and coaching
Passionate about healthcare excellence

Receptionist