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...customer facing, risk management and team leadership in a Managed Service Provider (MSP) environment, and performing technical project... ...ongoing improvement initiatives
Experience working as a service delivery manager.
Experience supporting end-to-end customer support....
...and position may be filled
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks...
Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
Coordinating and monitoring all job activities as outlined in the management...
Roles & Responsibilities :
~10+ years of experience in implementing large UC & CC platforms in enterprise accounts spread across multiple Geos and having 1000+ users
~ Deep knowledge and experience in Avaya & Genesys both on-prem/hybrid & cloud and transitioning...
...You will play a pivotal role in ensuring the smooth and efficient delivery of IT services across various managed service providers and systems. You will be responsible for overseeing all aspects of service delivery, from managing KPIs and vendor relationships to leading...
...Qualification: B. E / Equivalent Qualifications
Experience:13 to 15 years
Reporting to: Head – Service Delivery
Responsibilities: The Delivery Consultant is responsible for:
Experience in a role with strong working knowledge and understanding of NOC and Managed...
...engagement, risk management and team leadership within a Managed Service Provider (MSP) environment, perform technical project... ...improvement initiatives.
~6-8 Years of experience working as a Service Delivery Manager.
~8-10 Years of experience in supporting end-to-end...
...and position may be filled
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks...
...Understanding the business outcomes required from Customer services
Assisting the Sales Team in establishing Service Agreements... ...Provide leadership on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer...
Papéis e responsabilidades
Atender às demandas imediatas dos clientes finais de injetoras de contraste.
Garantir a melhoria continua da satisfação dos clientes/ usuários finais das injetoras de meios de contrastes
Apoiar as demonstrações das injetoras...
...Service Delivery Manager (SDM)
Experience: 8-10 Years
Job Location – Dubai
OSI Digital is looking for a Service Delivery Manager who is responsible for day-to-day Managed Services activities for various MSP engagements meeting SLAs, execution of tasks across...
...or quantitative/business-oriented field, or equivalent practical experience.
~8 years of experience in technical support service delivery or vendor management.
~6 years of experience leading technical support teams, operations, strategy, and change management....
...responsible for ensuring that the highest standard of customer service is delivered to 100,000 daily passengers, 24 hours a day, through... ..., government authorities and support service entities ensuring delivery of the Dubai Airports strategic vision is driven across all...
...leads that the firm
A dedicated portfolio management and service team are primarily responsible for the transition and retention... ...number of years to
Benefits: 100% coverage on all health/medical, dental & vision care for you and any dependents and 401k matching...
...About the job
Key Responsibilities:
• Service Delivery – achieving all key contractual SLAs
• Day to day Client management
• Lead all client and internal calls for the process, single point of contact
• Direct WFM, Training, and other shared services...
~ Bachelor's degree (Master's preferred) in a related field.
~10+ years overall experience Cyber Security Experience
~ Relevant certifications in CISSP, CISM
~ Excellent communication and good attitude
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...Head of Service Delivery | Ericsson Dubai
A world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.
At Ericsson, we’re seeking a talented Head of Service Delivery driven to shape the future of technology. We’re looking...
...Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their... ...your individual business needs.
Who You Are
The Service Delivery Team Lead represents and supervises the front end of Jolera, and...
1. Work as part of a team of IT Service Engineers team to be the initial contact for all IT related support requests.
2. Provide advanced IT technical troubleshooting and problem-solving skills for system users both onshore and offshore.
3. Escalate support issues...
...About this opportunity!
At Ericsson, we're seeking a talented Head of Service Delivery driven to shape the future of technology. We're looking for an individual who thrives in complex Cloud Software and Services engagements and is equipped to offer extensive technical...