Job Overview:

We are looking to hire a professional and polished Hotel / Front Desk Receptionist for one of our top end client in Al Ain. The ideal candidate will have excellent communication skills, a strong sense of customer service, and a keen eye for detail. This role will play a key part in ensuring an exceptional experience for clients, guests, and visitors, aligning with the high-end, professional image of the brand.

As the face of the company, you will be responsible for creating a welcoming environment, managing administrative duties, and providing support to the team while delivering outstanding service to the clients in a luxury real estate setting.

Key Responsibilities:

1. Client & Visitor Relations:

Greet and welcome clients, visitors, and guests in a friendly, professional, and courteous manner, ensuring they feel valued and respected.
Provide exceptional customer service by addressing client inquiries, directing them to the appropriate department, and ensuring their needs are met promptly.
Offer refreshments and maintain a comfortable environment for clients, visitors, and potential buyers during meetings and property showings.
Ensure that all clients, partners, and guests experience the luxury service expected of a high-end real estate company.

2. Administrative & Reception Support:

Answer and direct calls to the appropriate team members, ensuring timely and accurate communication.
Schedule appointments , property showings, and meetings for brokers, agents, and management staff.
Manage the reception area , ensuring it is always clean, organized, and presentable, in alignment with the company’s luxurious branding and image.
Maintain office supplies and reorder items as necessary.
Handle incoming and outgoing mail and packages, ensuring timely distribution to the appropriate recipients.
Coordinate and manage any special requests from guests or staff, ensuring the highest standard of service.

3. Administrative Assistance:

Assist the administrative team with various tasks as needed, including managing calendars, coordinating meetings, and preparing documentation.
Provide support to the sales and marketing teams , including assisting with preparing presentation materials or property information for clients.
Maintain and update databases (e.g., contact lists, property details, client preferences) to ensure all information is current and accurate.

4. Property Coordination & Marketing Support:

Coordinate with agents and brokers to ensure property listings, promotional materials, and other assets are up-to-date and displayed effectively in the office.
Help arrange and support client viewings and open houses , ensuring logistics and client comfort are prioritise.
Assist in preparing marketing collateral such as brochures, flyers, and presentation materials for properties.

5. Health & Safety Compliance:

Ensure that the reception area adheres to health and safety regulations and company policies.
Maintain an organized and secure environment, safeguarding client confidentiality and sensitive information.

Requirements

Qualifications:

Education and Experience:

High School Diploma or equivalent; additional qualification in hospitality or business administration is a plus.
Must have (3 to 5 years experience) in a receptionist or front desk role , preferably in a hospitality, or high-end retail environment .
Experience working in a customer-facing role with a focus on providing exceptional service in an upscale or luxury setting.

Skills and Competencies:

Exceptional customer service skills with the ability to create a positive and welcoming experience for clients and visitors.
Excellent communication skills , both verbal and written, with a professional and polished demeanour.
Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office management software or CRM systems.
Attention to detail , particularly in maintaining office standards and ensuring all tasks are completed to the highest level.
Confidentiality and discretion , as you will be handling sensitive client information.
Problem-solving skills , with the ability to remain calm and resourceful under pressure.

Personal Attributes:

A polished, professional appearance and strong interpersonal skills, reflecting the luxury and high-end nature of the company.
Friendly, approachable, and proactive with a strong customer-first attitude.
Ability to work independently and as part of a team, with a positive and adaptable attitude.

Working Conditions:

Full-time position with standard office hours,
Flexibility may be required based on business needs, especially during property showings, client meetings, or events.
The role is based in a luxury office environment, requiring professional attire and conduct at all times.

Benefits

Salary: TBD

Benefits: Will be discussed in the interview

Gender: Female only

Hotel / Front Desk Receptionist (Al Ain)