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...training, guidance and coaching
Skills
Education, Qualifications & Experiences
You should be studying in a reputed Hotel Management School or University and have a strong passion for the Hospitality industry. You must also have fluency in both written and...
...Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas...
...As Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to... ...with your Manager to identify a specific project to complete during your internship placement
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...are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to... ...knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions...
...performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
# Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation.
#...
...POSITION PURPOSE
To provide administrative support to the Front Office department and to assist the department with the Upsell manual... ....
ESSENTIAL FUNCTIONS
The Front office administrator manages the day-to-day running and administration of the Front Office...
...Reporting to management and performing administrative duties.
Answering telephone calls, as well as screening and forwarding calls.... ...mail.
Copying, scanning, and filing documents.
Monitoring office supplies and ordering replacements.
Keeping the reception area...
...Answer phone calls and assist with inquiries and requests.
Manage reservations and bookings.
Handle cash and credit card transactions... ...and in a fast-paced environment.
Proficiency in Microsoft Office and other relevant software.
Attention to detail and...
...We offer 6 to 12 months Internship programme where you can leverage your learning and develop... ...all aspect of FO functions such as: Front Office Operations, Guest Service Center,... ...Qualifications
Currently studying Hotel Management or related field
Available for 6...
...provide assistance with reservations.
Manage the reception area, including maintaining... ...experience in a customer service or front desk role.
Excellent communication and... ...abilities.
Proficiency in Microsoft Office applications, particularly Word and Excel...
...directs, and monitors daily activities of front desk agents.
§ Must be able to... ...credit limit list in agreement with the manager.
§ Be available for guest at all times... ...public areas, lights and as well as front office staff in proper and orderly appearance and...
...Oversee and manage the daily operations of the front desk and reception area.
Ensure excellent customer service and guest satisfaction.
Training and development of reception staff to provide effective and professional service.
Monitor and coordinate room reservations...
...the quality of the services delivered to the customer for the Front Office department.
Covering daily Front Office Supervisor Tasks:... ...that may be assigned from time to time by Assistant Front Office Manager.
Key Deliverables And Responsibilities...
...Responsibilities
Ensure front desk is tidy and has all necessary stationery and... ...leaflets)
Train, supervise and support office staff, including receptionists, security... ...Proven work experience as a Front desk manager or Reception manager
Hands on experience...
...Answer phone switchboards and transfer calls and take messages.
Manage incoming and outgoing mails and faxes.
Post charges to... ...card and cash transactions.
Plan and assign workloads for front office associates.
Supervise associates in their assigned job duties...
...Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time... ...complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks.
Maintaining an orderly appearance...
...and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a... ...service delivery of those areas.
KEY ROLES & RESPONSIBILITIES
Manage and supervise all tasks of his/her staff to ensure optimal...
...To play an active hands on role behind the front desk at all times & supervisor of the junior staff in the areas of Front Office. To lead, support and train all staff to ensure... ....
· Ensures that the Front Office Manager is informed about all the Front Desk developments...
...timely and professional manner
Qualifications
Previous office supervisory experience
Extensive experience working within a... ...service skills and an unwavering positive attitude
Ability to manage time effectively
Availability to work weekends if required...
...satisfaction using Impress the Guest metrics
- Coach new joiner as front office team member and develop the team and drive associate... ...within the team and report all that is necessary to the Operations Manager
- Perform other operational duties as related to running the...