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...Job Description
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field... ...The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication...
...The job posting is outdated and position may be filled
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services...
...and engaging service.
Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed... ....
Qualifications
Previous leadership experience in a similar role required
Previous PMS experience required...
...all related departments to ensure a smooth service delivery
Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest...
...new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people...
...The job posting is outdated and position may be filled
Act as an ambassador for guests at our venue
Help resolve any issues or complaints
Train employees in customer service
Create and enforce employee practices and policies
Assist with PR outreach or grassroots...
~ The role of Head of Guest Experience is to ensure the highest level of service is delivered to both visitors and colleagues in the Head Office. The incumbent will consistently deliver service excellence, managing the Guest Services team to provide a seamless visitor...
...Luxury service background essential, ideally with previous experience of handling villas and butlers
Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)
Energized personality that interacts with guests without effort...
...friendly and engaging service.
Lead and manage all aspects of the Guest Relations department and ensure all. service standards are... ...duties as assigned.
Qualifications
Previous leadership experience in a similar role required
Previous PMS experience required...
...together the heads of different areas and conduct the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction hotel and our online reputation.
Implement programs that allow the continuous improvement of processes....
...Job Number 24059530
Job Category Rooms & Guest Services Operations
Location Aloft Dubai Creek, Baniyas Road, Deira, Dubai,... ...a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take...
...Job Category Rooms & Guest Services Operations
Location Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab... ...a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take...
...Supervise and lead a team of Guest Experience Agents, providing guidance and support.
Ensure smooth operations of the front desk and guest services, maintaining high standards of service.
Train new team members on front office procedures, guest service standards...
...Offer efficient assistance throughout guests' stays, catering to their various needs and requests.Enroll guests in the Jumeirah One Loyalty Membership Program to enhance their experience.Effectively sell available rooms to walk-in guests, maximizing revenue at the highest...
...Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to... ...or university degree would be a bonus, but not essential
Experience - ideally you’ll have spent at least two year in a front desk or...
...Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services... ...the globe. We’re able to continually provide memorable guest experiences in 3,900 different locations because an important part of our...
...Previous experience in a customer service role, preferably in a hotel or hospitality setting.
Excellent communication and interpersonal... ..., such as Opera or similar software.
Ability to handle guest complaints and difficult situations with patience and empathy....
...Hyde where the vibe, music, and company is justright. A hotel experience like no other, we deliver on atmosphere, live shows, global flavors... ...The Position
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES...
...Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services... ...the globe. We’re able to continually provide memorable guest experiences in 3,900 different locations because an important part of our...
...posting is outdated and position may be filled
• Meet and escort guests to their rooms after arriving from the airport having completed... ...procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception.
• Attend to special requests...