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...improve services
• Manage day to day operations within the contact centre to ensure seamless operations.
• Ensure that the... ...market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.
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...Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.
Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.
Analyze...
...agreed service level targets are consistently achieved in a cost-effective manner.
Assume the key role in the control of the Contact Center cost position by ensuring that the First contact is always running at optimal levels of efficiency and in the most cost-...
...posting is outdated and position may be filled
Oversees contact center quality of the work in-line with quality and performance... ...market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.
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...or other communication channels and log contacts into the shared service case management system... ...primarily via phone and log accurate and timely information/documentation into the shared... ...kinds of jobs, whether they are full- or part-time, remote or on-site.
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...customer service operations as the Head of Call Center and Multichannel Operations. Develop... ...skillset.
Indepth knowledge of contact center technologies including automatic call... ...performance metrics such as average handling time (AHT) firstcall resolution (FCR) customer...
...Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations... ...any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr.Job is an online platform that...
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Dr.Job is an online platform that connects employers with skilled job seekers, facilitating the search for...
...any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy... ...market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.
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~ Service Quality Officer - Contact Center
Service Quality Officer - Contact Center
Assists in conducting market researches,... ...market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.
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...The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives... ...improvement of services, Systems which may either reduce cycle time or costs or enhance customer satisfaction or increase controls...
...shall oversee and manage all areas of financial accounting, whilst also developing any accounting best practice to ensure accurate and timely reporting along with adherence to audit policies. This role will also be focused across the consolidation of accounts to support...
...The College of Security and Global Studies at the American University in the Emirates invites Ph.D. holder applicants for Full Time Faculty for Academic Year 2024-2025 (Mid- August 2024).
The faculty required will be teaching in one or more of the below specializations...
...Contact Center Executive Jobs In Dubai UAE | Aramex
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We are seeking a self-driven and highly competent executive director to lead and influence our organization towards favorable growth, and to design and direct strategies...
...Arabic a big plus
5 years of related experience is a plus
Strong social media and digital marketing experience
Company: Deluxe Transportation & Logistics
Employment Type: Full Time
Experience: 5 Years
Job Type: Marketing
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You will make an impact by:
Proactive hands-on approach to work is required and experience of a client-facing service role.
The ability to think on your feet and make sound and considered decisions.
Great planning, creative thinking, organising and...
1- Service Quality Officer – Contact Center
Job: Full Time
Location: Sharjah, UAE
Job Responsibilities:
Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management...
...Home / Careers / Client Support Engineer / Software Support (Full time position, Dubai)
Client Support Engineer / Software Support (... ...multiculturalism, and inclusion.
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...structures.
~ Exceptional organizational and time-management skills.
~ Excellent... ...*Only shortlisted applicants will be contacted As part of our team, you can go as far as... ...Interested parties please forward your full resume to ****@*****.***...
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Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
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The QA will monitor inbound and outbound calls, chat and email responses.
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Track customer service and conformity as per...