Search Results: 36,202 vacancies
...Conduct monthly appraisal for the team members
Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
Recommend training needs and additional quality controls relevant to the role
Qualifications
Minimum Qualifications...
...Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations... ...any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr. Job is an online platform that...
...Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.
Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.
Analyze client...
...Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
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The QA will monitor inbound and outbound calls, chat and email responses.
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Track customer service and conformity as per company policies...
...Contact Center Officer | Nathan & Nathan Dubai
Nathan & Nathan Human Resources is a specialised HR and Employee Outsourcing provider. Delivering solutions to over 750 business both locally and internationally, Nathan & Nathan has contracted out over 5,000 employees...
...The job posting is outdated and position may be filledOversees contact
center quality of the work in-line with quality and performance standards &
governing customer interactions and implements monitoring programs.
Designs training programs & process enhancements...
...transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize... ...any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr. Job is an online platform that connects...
~ Contact Center Associate - Work from home
Contact Center Associate - Work from home
Responsibilities:- Respond to customer inquiries and provide accurate information via phone, email, or chat- Handle customer complaints and resolve issues promptly and professionally...
...Summary:
The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two...
~ Service Quality Officer - Contact Center - Air Arabia
Service Quality Officer - Contact Center - Air Arabia
Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality...
...The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.
Key Objectives:
• Efficiently manage SGE’s Regional...
...Analyst – HR Contact Center Jobs In Dubai | Dubai Airports
Responsibilities:
You’ll manage and respond to employee queries/ challenges via email, phone call or walk-ins & via MS live Chat, ensuring that the resolution is aligned to Dubai Airports’ HR policies and...
...Contact Center Executive Jobs In Dubai UAE | Aramex
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We are seeking a self-driven and highly competent executive director to lead and influence our organization towards favorable growth, and to design and direct strategies...
...agreed service level targets are consistently achieved in a cost-effective manner.
Assume the key role in the control of the Contact Center cost position by ensuring that the First contact is always running at optimal levels of efficiency and in the most cost-...
...Solution Architect (CRM – Contact Center) Jobs in Abu Dhabi
For More Top Organization Jobs:
1- Solution Architect (CRM – Contact... ...for any one of airline domains such as Commercial, Cargo, and Engineering. Working with business stakeholders and internal and external...
...Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.
Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.
Analyze client...
1- Service Quality Officer – Contact Center
Job: Full Time
Location: Sharjah, UAE
Job Responsibilities:
Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management...
...agreed service level targets are consistently achieved in a cost-effective manner.
Assume the key role in the control of the Contact Center cost position by ensuring that the First contact is always running at optimal levels of efficiency and in the most cost-...
...Project Manager implementation of Genesys Contact Center solutions
This is a 12 month contract position
Project Manager implementation of Genesys Contact Center/ Call Centre software is required. My client is a Global name organisation, which is an international...
...Centre software. Experience with large scale network deployments.
Demonstrable experience in managing projects with leading contact center solution providers like Microsoft Cisco Genesys or others will be highly desirable.
Excellent and assertive communications and...